Field Service Technician – HP/Lenovo Hardware

Sharp Brains Recruitment; Albuquerque (NM); On-site; USD 34,000 - 83,000; Part time

Benefits offered by this job

Free HP & Lenovo Certifications

Consistent ticket-based assignments

Exposure to globally recognized enterprise clients

Job summary

A leading IT recruitment firm is seeking experienced HP/Lenovo Hardware Break-Fix Technicians to provide on-site diagnostics and repairs across the Albuquerque-Santa Fe Metropolitan Area. This on-call, freelance opportunity is ideal for independent field engineers and small IT service providers. Technicians will handle various devices, including laptops and printers, and must have proven support experience, strong troubleshooting skills, and excellent customer service. Certification opportunities and consistent assignments are offered.

Qualifications

• Proven hands-on experience in HP/Lenovo hardware break-fix support.
• Ability to travel to customer locations.
• Flexibility to support urgent and on-demand dispatches.

Responsibilities

• Perform onsite diagnostics and repairs for HP/Lenovo devices.
• Complete assigned tickets within SLA timelines.
• Maintain accurate service documentation.
• Provide break-fix services for HP printers (DeskJet, OfficeJet, LaserJet Pro, Envy).
• Troubleshoot hardware issues including toner errors and imaging faults.
• Complete tickets within SLA timelines (60 minutes from onsite arrival).
• Coordinate parts collection and delivery as needed.
• Maintain service documentation and compliance reporting.

Skills

Hands-on experience in HP/Lenovo hardware break-fix support

Strong troubleshooting skills

Excellent communication and customer service skills

Flexibility for urgent support

On-site communication

Tools

HP Service Tools

Lenovo Service Tools

Job description

📍 Multiple Locations – Albuquerque-Santa Fe Metropolitan Area, USA

🕒 Contract | Freelance (1099 or B2B) | On-Call Support

Sharp Brains Limited (UK) is currently looking for experienced HP/Lenovo Hardware Break-Fix Technicians to support multiple client sites across Albuquerque-Santa Fe Metropolitan Area. This is an on‑call, ticket‑based freelance opportunity ideal for independent field engineers and small IT service providers.

Role Overview

You will provide onsite diagnostics, hardware repairs, and break‑fix support for enterprise end‑user devices, printers, and POS systems in your nearby service areas.

Key Responsibilities

• Perform onsite diagnostics and repairs for HP/Lenovo laptops, desktops, and tablets
• Motherboard replacement & branding
• Screen, battery, webcam, and audio component replacements
• Support HP Retail POS systems (printers, scanners, monitors, cash drawers)
• Provide break‑fix services for HP printers (DeskJet, OfficeJet, LaserJet Pro, Envy, A4 & A3)
• Troubleshoot hardware issues including toner errors, imaging faults, and mechanical failures
• Complete assigned tickets within SLA timelines (60 minutes from onsite arrival)
• Coordinate parts collection/delivery (FedEx when required)
• Maintain accurate service documentation and compliance reporting
• Communicate effectively with dispatch teams and end users
• Follow HP/Lenovo service and safety standards

Requirements

• Proven hands‑on experience in HP/Lenovo hardware break‑fix support
• Strong troubleshooting skills across laptops, desktops, printers & POS systems
• Ability to travel to customer locations within your nearby area
• Excellent communication and customer service skills
• Flexibility to support urgent and on‑demand dispatches
• 6‑Month Contract (Extendable)
• On‑Call / On‑Request (Mon–Sun, 8:00 AM – 5:00 PM Local Time)
• Payment structure: Fixed rate per completed ticket (as mutually agreed)
• Opportunity for ongoing ticket volumes

What Sharp Brains Offers

• Free HP & Lenovo Certifications
• Consistent ticket‑based assignments
• Exposure to globally recognized enterprise clients