Information Technology Technician

Sharp Brains; Indianapolis (IN); On-site; USD 48,000 - 50,000; Full time

Job summary

A technology services provider in Indianapolis is seeking an Associate Technical Recruiter to perform hardware repairs on various OEM devices. Ideal candidates will have strong troubleshooting skills and be familiar with ticketing systems like ServiceNow. This contract role offers a salary between $48,000 and $50,000 and requires valid OEM service certifications.

Qualifications

• Hands-on experience in hardware repairs, certifications are a plus.
• Strong troubleshooting skills for identifying faulty components quickly.
• Familiarity with ticketing systems such as ServiceNow or Jira.
• Valid OEM service certifications (HP/Lenovo/Dell) preferred.

Responsibilities

• Perform hardware break-fix repairs on laptops and desktops.
• Conduct initial diagnosis to confirm faulty parts before replacement.
• Document all repairs and service activities in the ticketing system.
• Provide excellent customer service during onsite visits.

Skills

Hardware repairs experience

Troubleshooting skills

Familiarity with ticketing systems

Customer service skills

Tools

ServiceNow

Remedy

Jira

Job description

Overview

International Recruiter -Technical Recruiter - Recruitment Specialist - Head Hunter

Responsibilities

• Perform hardware break-fix repairs on laptops, desktops, and peripherals (HP, Lenovo, and other OEM devices).
• Replace defective components (motherboards, hard drives, RAM, keyboards, batteries, displays, etc.).
• Conduct initial diagnosis to confirm faulty parts before replacement.
• Document all repairs, part replacements, and service activities in the ticketing system.
• Maintain compliance with OEM standards and warranty procedures.
• Coordinate with vendors and suppliers for part orders, returns, and inventory tracking.
• Provide excellent customer service while interacting with end-users during onsite visits. Ensure proper ESD and safety compliance while handling devices.

Qualifications

• Hands-on experience in hardware repairs (HP, Lenovo certification is a plus).
• Strong troubleshooting skills for identifying faulty components quickly.
• Familiarity with ticketing systems (ServiceNow, Remedy, Jira, etc.).
• Ability to handle multiple OEM devices (HP, Lenovo, Dell, etc.).
• Basic understanding of Windows OS for verification after repair.
• Strong communication and customer service skills.
• Must hold valid OEM service certifications (HP/Lenovo/Dell) — or willingness to obtain.
• We require someone who can work on tickets that will be 1 hour long only.

Employment details

• Seniority level: Associate
• Employment type: Contract
• Job function: Information Technology
• Industries: Information Services

Location: Indianapolis, IN

Salary: $48,000 - $50,000