Field Service Technician - Home Appliances & Electronics

LG Electronics North America; Arkansas; On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

No-cost medical premiums

401(k) with company match

Paid Time Off

Life and Disability Insurance

Mental health resources

Parental leave

Job summary

LG Electronics North America is seeking a Field Service Technician (DMST) in the Little Rock, AR metro area. The role involves traveling to customer sites to diagnose and repair appliances, TVs, and HVAC units while ensuring top product performance.

Candidates should have 1+ year technical experience, a valid driver's license, and the ability to obtain EPA certification. This full-time position offers comprehensive benefits and opportunities for professional growth.

Qualifications

• Minimum 1 year experience in a technical role (Appliance repair preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools, and diagnostic test equipment.
• Ability to properly trouble-shoot, diagnose, repair and document product/system issues.
• Valid Driver’s license in good standing.
• Ability to obtain appropriate EPA Certification.
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

Responsibilities

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Skills

Technical troubleshooting

Customer service

Electrical safety awareness

Communication skills

Education

EPA Certification (or ability to obtain)

Tools

Diagnostic tools

Diagnostic equipment

Tools & toolkit

Job description

LG Electronics North America is seeking a Field Service Technician (DMST) in the Little Rock, AR metro area. The role involves traveling to customer sites to diagnose and repair appliances, TVs, and HVAC units while ensuring top product performance.

Candidates should have 1+ year technical experience, a valid driver's license, and the ability to obtain EPA certification. This full-time position offers comprehensive benefits and opportunities for professional growth.