Field Service Technician - Home Appliances & Electronics

Lgelectronics; Town of Florida (NY); On-site; USD 3,478,000 - 4,098,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Short-term incentives

Mental health resources

Parental leave

Life and disability insurance

Job summary

LG Electronics is seeking a Field Service Technician (DMST) in the Miami, FL area. You will travel to customers’ homes to diagnose and repair major appliances, TVs, and AC units, handling inventory and various administrative tasks daily.

You’ll represent LG with professionalism and focus on delivering an exceptional customer experience. Requirements include 1+ year in a technical role, EPA certification ability, a valid driver's license, and the physical ability to lift up to 50 pounds.

Qualifications

• Minimum 1 year experience in a technical role (Field Service preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools, and diagnostic test equipment.
• Ability to properly trouble-shoot, diagnose, repair and document product/system issues.
• Valid Driver’s license in good standing.
• Ability to obtain appropriate EPA Certification.
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

Responsibilities

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Skills

Troubleshooting

Electrical knowledge

Safety awareness

Tools

Diagnostic tools

Hand tools

Job description

LG Electronics is seeking a Field Service Technician (DMST) in the Miami, FL area. You will travel to customers’ homes to diagnose and repair major appliances, TVs, and AC units, handling inventory and various administrative tasks daily.

You’ll represent LG with professionalism and focus on delivering an exceptional customer experience. Requirements include 1+ year in a technical role, EPA certification ability, a valid driver's license, and the physical ability to lift up to 50 pounds.