Field Service Technician – Home Appliance Repair

LG Electronics, Inc.; Michigan; On-site; USD 35,000 - 41,000; Full time

Benefits offered by this job

No-cost employee premiums for you and

Auto enrollment with 401(k)

Generous Paid Time Off

Performance based incentives

Mental health resources

Parental leave and family support

Life and disability insurance

Job summary

LG Electronics, Inc. is seeking a Field Service Technician (DMST) in the Grand Rapids, MI metro area to join our Customer Service team.

Field techs diagnose and repair major appliances, TVs and A/C units, travel to customers’ locations, and represent LG with the professionalism our customers expect. You will use PPE, diagnostic tools and maintain paperwork and data entry after each job, pre-screen next day calls, and strive to meet metrics like customer satisfaction and first-time fix.

Qualifications

• Minimum 1 year experience in a technical role (Appliance repair preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools, and diagnostic test equipment.
• Ability to properly trouble-shoot, diagnose, repair and document product/system issues.
• Valid Driver’s license in good standing.
• Ability to obtain appropriate EPA Certification.
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

Responsibilities

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Skills

Troubleshooting

Use of diagnostic tools

Education

EPA Certification

Tools

Diagnostic equipment

Hand tools

Job description

LG Electronics, Inc. is seeking a Field Service Technician (DMST) in the Grand Rapids, MI metro area to join our Customer Service team.

Field techs diagnose and repair major appliances, TVs and A/C units, travel to customers’ locations, and represent LG with the professionalism our customers expect. You will use PPE, diagnostic tools and maintain paperwork and data entry after each job, pre-screen next day calls, and strive to meet metrics like customer satisfaction and first-time fix.