Field Service Technician — Hardware & IT Support (Car)

securserv; Denver (CO); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Company car

Paid training

Health benefits

HSA plan

Life insurance

Disability coverage

401K with match

Wellness program

Tuition reimbursement

LinkedIn Learning

Job summary

Secur-Serv is seeking a Field Service Technician to install, troubleshoot, and repair a range of hardware including printers, cash recyclers, document finishing equipment, servers, PCs, and data communications gear for our diverse business customers.

You will travel to client sites, manage preventive maintenance, and collaborate with technical support while assisting in training new techs. A valid driver's license and 2+ years hardware experience are required.

Qualifications

• Two or more years related experience and/or training.
• Valid and current state Driver's License.
• Ability to diagnose equipment operational errors and product failures.
• Good verbal communication skills for interaction with customers.

Responsibilities

• Travels to customer locations via company vehicle to diagnose, repair, and/or replace computer hardware in accordance with service agreements.
• Manages preventative maintenance schedule in a timely and efficient manner.
• Assists other territories and technicians as needed which may include travel to other metropolitan areas.
• Takes ownership of meeting customers’ business needs.
• Coordinates activities and seeks assistance from technical support when appropriate.
• Provides updates, status, and completion information to manager, sales, technical support, call center, and customer via voicemail, use of wireless call processing system, or in-person communication.

Skills

Technical troubleshooting

Customer communication

Analytical thinking

Self-motivated

Education

AA degree or technical school

Job description

Secur-Serv is seeking a Field Service Technician to install, troubleshoot, and repair a range of hardware including printers, cash recyclers, document finishing equipment, servers, PCs, and data communications gear for our diverse business customers.

You will travel to client sites, manage preventive maintenance, and collaborate with technical support while assisting in training new techs. A valid driver's license and 2+ years hardware experience are required.