Field Technician

Secur-Serv; Denver (CO); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Company Car

Paid training

Career growth

Great culture

Job summary

Secur-Serv is a leading MSP of IT, print, and hardware services focusing on security across various industries. This role involves hands-on diagnosis, repair, and maintenance of hardware including printers, servers, and office equipment.

Travel to customer sites using the company vehicle, manage maintenance schedules, and support multiple territories as needed while communicating progress to managers and customers.

Qualifications

• 2+ years related experience and/or training required or preferred.
• Associates degree (AA) or equivalent from two-year college or technical school preferred.

Responsibilities

• Travels to customer locations via company vehicle to diagnose, repair, and/or replace computer hardware.
• Manages preventative maintenance schedule in a timely and efficient manner.
• Assists other territories and technicians as needed which may include travel to other metropolitan areas.
• Provide updates, status, and completion information to managers, sales, technical support, call center, and customer.

Skills

Two+ years experience

Education

AA degree or equivalent

Job description

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries.

Why Secur-Serv?

• Company Car - can be used for personal usage
• Paid training
• Focused on professional growth (education, training, and advancement)
• Great culture (actively supports community involvement, well-being program, employee referral program, etc.)

Position Summary

Our Field Service Technicians install, troubleshoot, diagnose, and make repairs to a wide range of hardware including printers, cash recyclers, document finishing equipment, office equipment, servers, PCs, and data communications equipment.

• Travels to customer locations via company vehicle to diagnose, repair, and/or replace computer hardware in accordance with service agreements.
• Manages preventative maintenance schedule in a timely and efficient manner.
• Assists other territories and technicians as needed which may include travel to other metropolitan areas.
• Provide updates, status, and completion information to managers, sales, technical support, call center, and customer via voicemail, use of wireless call processing system, or in-person communication.

Requirements

• Associates degree (AA) or equivalent from two-year college or technical school preferred.
• Two or more years related experience and/or training.

Secur-Serv provides training at the office in Omaha, NE, along with, access to a database of manuals and depot support personnel to call if additional support is needed.

• Able to successfully attend training in Headquarters and/or outside schools to keep abreast of new technology and hardware product developments.
• Valid and current state Driver's License.
• Self-motivated and able to work effectively under minimal supervision
• Ability to diagnose equipment operational errors and product failures.

Physical Demands

• Regularly required to stand, walk, sit, talk, write, and hear.
• Reach with hands and arms and stoop, kneel, bend, crawl, push/ pull, twist and turn.
• Frequently lift and/or move up to 25 pounds.
• Occasionally lift and/or move up to 50 pounds
• Must be able to meet all physical requirements up to eight hours per day.
• Able to travel overnight 5-10%.