On‑Site IT & Hardware Field Tech | Company Car & Training

Secur-Serv; Mahwah (NJ); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Company car for personal use

Paid Training

Copay medical plan option

HSA with employer contributions

Dental insurance

Vision insurance

Company-paid life insurance

Company-paid short- and long-term-dis'

401K with generous match

Wellness program and health insurance–

Tuition Reimbursement up to $5,250

LinkedIn Learning subscription

Job summary

Secur-Serv is a leading managed services provider offering IT, print, and hardware services with a security focus. The Field Service Technician role supports customers across multiple industries by installing, diagnosing, and repairing hardware including printers, servers, data communications equipment, and related systems.

Ideal candidates have two or more years of related experience, a valid driver’s license, and strong problem-solving and communication skills.

Qualifications

• Two or more years related experience and/or training.
• Valid and current state Driver's License.
• Self-motivated and able to work effectively under minimal supervision.
• Ability to diagnose equipment operational errors and product failures.
• Good verbal communication skills.

Responsibilities

• Travels to customer locations via company vehicle to diagnose, repair, and/or replace computer hardware in accordance with service agreements.
• Manages preventative maintenance schedule in a timely and efficient manner.
• Assists other territories and technicians as needed which may include travel to other metropolitan areas.
• Takes ownership of meeting customers’ business needs.
• Coordinates activities and seeks assistance from technical support when appropriate.
• Provides updates, status, and completion information to manager, sales, technical support, call center, and customer via voicemail, use of wireless call processing system, or in-person communication.
• Manages parts inventory in accordance with established guidelines.
• Submits required paperwork in a timely, efficient, and complete manner.
• May be asked to train new technicians in an on-the-job manner.

Skills

Hardware diagnosis

Customer communication

Problem solving

Driver's license

Education

AA or equivalent

Job description

Secur-Serv is a leading managed services provider offering IT, print, and hardware services with a security focus. The Field Service Technician role supports customers across multiple industries by installing, diagnosing, and repairing hardware including printers, servers, data communications equipment, and related systems.

Ideal candidates have two or more years of related experience, a valid driver’s license, and strong problem-solving and communication skills.