Field Service Technician: Fiber & IP Network Installations

Socket.dev; San Antonio (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid vacation and sick time

Paid holidays and birthday leave

Job summary

Hotwire is seeking a skilled Service Technician to join our field team in San Antonio, TX. You will perform installations, upgrades, disconnects, and troubleshooting for IP and RF based video, voice and internet services, including DISH and DIRECTV installations.

You will handle fiber troubleshooting (1310/1490/1550 nm), configure routers and Wi‑Fi, and ensure quality service from the equipment room to the customer premises. Valid driver’s license and 5+ years’ experience required.

Qualifications

• Minimum 5 years’ experience installing, testing and troubleshooting cable, phone and internet.
• Fiber optic cabling experience required.
• Proficiency with hand and power tools.
• Valid state driver’s license in state of hire and clean record.
• Willingness to work on ladders and at various heights.
• Associates degree preferred; HS diploma required.

Responsibilities

• Perform reconnects, disconnects and service changes following company procedures and safety practices.
• Troubleshoot fiber optics using 1310/1490/1550 nm wavelengths.
• Administer router, access point, bridge and Wi‑Fi configurations.
• Troubleshoot IP and LAN issues.
• Install CAT5/CAT6 drop wires and terminate connectors.
• Configure customer PCs for internet operation.
• Test drop wires from equipment room to end user location.
• Participate in on-call rotation.
• Other duties as assigned.

Skills

Fiber optic cabling

Hand & power tools

Driver's license

Ladder safety

High school diploma

Education

Associates Degree in Internet Technologies or Engineering

High School Diploma or equivalent

Cisco Certifications (CCT/CCENT)

Microsoft Certifications (MCSA)

Tools

Cisco Certifications

Microsoft Certifications

Job description

Hotwire is seeking a skilled Service Technician to join our field team in San Antonio, TX. You will perform installations, upgrades, disconnects, and troubleshooting for IP and RF based video, voice and internet services, including DISH and DIRECTV installations.

You will handle fiber troubleshooting (1310/1490/1550 nm), configure routers and Wi‑Fi, and ensure quality service from the equipment room to the customer premises. Valid driver’s license and 5+ years’ experience required.