OSP Field Service Technician (1394)

Ripple Fiber; Kitty Hawk (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive health benefits

401(k) with company match

Job summary

Ripple Fiber is hiring a Field Service Technician for its Outer Banks Office in Kitty Hawk, NC. The role focuses on installation and maintenance of fiber equipment while ensuring top-notch customer service. Candidates should have a valid driver's license and experience in a related field is preferred.

Competitive pay, health benefits, and a strong commitment to employee development are part of the offerings. Join a dynamic team that thrives on innovation and teamwork.

Qualifications

• Valid state driver's license and safe driving record.
• Ability to identify wire and cable colors.
• Experience in customer service, construction, electrical, or related field is a plus.

Responsibilities

• Installation, maintenance, and repair of Ripple Fiber equipment.
• Managing last mile and in-home equipment.
• Using monitoring tools to troubleshoot issues.

Skills

Customer service experience

Ability to operate hand tools

Valid state driver’s license

Ability to work flexible schedule

Experience in construction or electrical field

Job description

Job Details

Field Service Technician | Ripple Fiber

Job Location: Outer Banks Office - Kitty Hawk, NC 27949

About Ripple Fiber

At Ripple Fiber, we deliver more than high-speed internet. We’re creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America’s most innovative, industry-leading fiber internet company, and help shape the future.

We believe the biggest wave starts as a ripple.

About our culture

We are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast‑paced environment fosters creativity, collaboration, and initiative. We are people‑centric, placing strong emphasis on employee experience, career growth, and professional development.

About the role

The Field Service Technician is responsible for the installation, maintenance, and repair of Ripple Fiber equipment in accordance with customer requirements and company standards. Field Service Technicians also ensure that customers receive the highest level of customer service.

Responsibilities

• Managing all last mile (drop and in‑home and business networks) and the access and in‑home and/or business equipment.
• Fault finding to resolve complaints.
• Creating and maintaining network documentation.
• Using monitoring network performance tools to troubleshoot problem areas.
• Assisting with escalations (2nd line support) to resolve end‑user issues.
• Configuring, maintaining, troubleshooting, and installing broadband services such as Wi‑Fi routers and smart home devices.
• Routing a fiber‑optic drop cable from a termination box to a router’s location.
• Connecting clients in‑home and business networks.
• Assisting customers in connecting their home devices to the Ripple Fiber network.

Skills Required

• Valid state driver’s license and safe driving record.
• Ability to operate hand tools and handheld mobile devices.
• Experience in customer service, construction, electrical, technical, or related field is a plus.
• Clean driving record.
• Ability to work a flexible schedule, including evenings and weekends.
• Ability to identify wire and cable colors.
• Qualification on pre‑employment assessments.
• Availability for overtime, emergency call‑outs, and holiday work.

Physical Demands

• Lifting and moving up to 60 lbs. – some ladders weigh 50–60 lbs.
• Working in small spaces or lofts (up to 28 ft.).
• Meeting ladder safety weight requirements (maximum 275 lbs. including gear) in accordance with OSHA standards.

Benefits

Competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive.

Equal Opportunity Employer

Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.