Field Service Technician: Diagnostics & Equipment Repair

Greenway Equipment; Stuttgart (AR); On-site; USD 42,000 - 62,000; Full time

Job summary

Greenway Equipment is seeking a Service Technician to independently diagnose and repair John Deere and similar equipment. You will perform field and shop repairs, maintain detailed repair documentation, and stay current on product knowledge.

You will mentor Apprentices and junior Technicians while upholding safety standards and delivering exceptional customer experiences. A strong work ethic and weekend availability are valued.

Qualifications

• Basic understanding of mechanical, electrical, and hydraulic systems used in John Deere equipment.
• Experience using special tools and following Technical Manual procedures.
• Ability to diagnose technical issues.
• Experience with basic computer functions such as Service Advisor or equivalent computer based diagnostic tools.
• Positive attitude and a desire to deliver an exceptional customer experience.
• Excellent skills in operating vehicles and equipment used for diagnostic purposes.
• High School Diploma, GED, or equivalent experience.
• Ability to work extended hours and weekends.

Responsibilities

• Performs diagnostics and repairs on John Deere equipment.
• Performs repairs in the field as required.
• Develop a thorough understanding of all technology offerings.
• Accountable for billable time and thorough documentation of diagnostics and repairs performed on repair orders.
• Participate in Training programs required by Greenway Equipment to develop and advance skills and knowledge.
• Follows all safety rules and regulations in performing work assignments.
• Prepares all reports and forms required in conjunction with work assignments.
• Will maintain current product knowledge of John Deere and competitive products.
• Maintains condition of vehicles, inventory, tools and equipment.
• Mentors Service Technician Apprentices and junior Service Technicians.

Skills

Mechanical systems

Electrical systems

Hydraulic systems

Diagnostics

Service tools

Vehicle operation

Education

High School Diploma or GED

Tools

Service Advisor

Job description

Greenway Equipment is seeking a Service Technician to independently diagnose and repair John Deere and similar equipment. You will perform field and shop repairs, maintain detailed repair documentation, and stay current on product knowledge.

You will mentor Apprentices and junior Technicians while upholding safety standards and delivering exceptional customer experiences. A strong work ethic and weekend availability are valued.