Field Service Technician – Agricultural Equipment Diagnostics

Greenway Equipment, Inc.; Newport (AR); On-site; USD 42,000 - 64,000; Full time

Job summary

Greenway Equipment, Inc. seeks a Service Technician to diagnose, repair, and maintain John Deere and outdoor power equipment. You will work both in the field and shop, performing diagnostics, repairs, and documented service orders with a focus on safety and accuracy.

You will stay current on technology offerings, support apprentices, and participate in training programs while delivering exceptional customer service.

Qualifications

• Basic understanding of mechanical, electrical, and hydraulic systems used in John Deere equipment.
• Experience using special tools and following Technical Manual procedures.
• Ability to diagnose technical issues.
• Experience with basic computer functions such as Service Advisor or equivalent.
• Positive attitude and a desire to deliver an exceptional customer experience.
• Excellent skills in operating vehicles and equipment used for diagnostic purposes.
• High School Diploma, GED, or equivalent experience.

Responsibilities

• Performs diagnostics and repairs on John Deere equipment.
• Performs repairs in the field as required.
• Develop a thorough understanding of all technology offerings.
• Accountable for billable time and thorough documentation of diagnostics and repairs performed on repair orders.
• Participate in training programs required by Greenway Equipment to develop and advance skills and knowledge.
• Follows all safety rules and regulations in performing work assignments.
• Prepares all reports and forms required in conjunction with work assignments.
• Will maintain current product knowledge of John Deere and competitive products.
• Maintains condition of vehicles, inventory, tools and equipment.
• Mentors Service Technician Apprentices and junior Service Technicians.

Skills

Mechanical systems

Electrical systems

Hydraulic systems

Diagnostics

Customer service

Education

High School Diploma or GED

Tools

Special tools

Job description

Greenway Equipment, Inc. seeks a Service Technician to diagnose, repair, and maintain John Deere and outdoor power equipment. You will work both in the field and shop, performing diagnostics, repairs, and documented service orders with a focus on safety and accuracy.

You will stay current on technology offerings, support apprentices, and participate in training programs while delivering exceptional customer service.