Field Service Technician – Deskside IT & End-User Support

HCL Technologies Limited; Elk Grove Village (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) retirement plan

Paid time off

Paid holidays

Employee assistance program

Job summary

HCL Technologies Limited is seeking an FSO Technician to deliver deskside and field support for end users, ensuring clinicians and business users stay productive. Responsibilities include device imaging, deployment, and on-site assistance, with emphasis on Windows/Mac troubleshooting, ITIL-aligned incident handling, and asset management.

The role covers enrollment of mobile devices, basic MDM, and coordination with vendors for repairs, while adhering to healthcare compliance standards.

Qualifications

• 2–3 years of deskside / field support / EUC support.
• Strong knowledge of Windows 10/11 and basic Mac support.
• Experience with ServiceNow or similar ticketing systems.
• Working knowledge of networking basics (TCP/IP, Wi-Fi, VPN).
• Excellent troubleshooting and customer service skills.
• Ability to lift and move IT equipment as needed.

Responsibilities

• Provide deskside and remote support for Windows and Apple laptops/desktops.
• Troubleshoot and resolve issues related to Google Workspace / O365 / collaboration tools.
• Perform device imaging, staging, deployment, and post-deployment validation.
• Configure, support, and troubleshoot end-user devices and peripherals.
• Support mobile devices (iOS/Android), enrollment, and basic MDM troubleshooting.
• Diagnose and resolve hardware, OS, and application issues.
• Manage tickets in ServiceNow or similar ITSM tool including updates and closure.
• Follow ITIL processes for incident, request, and asset handling.
• Assist with new-hire onboarding (accounts, devices, access coordination).
• Ensure accurate asset assignment and updates in the asset management system.
• Perform asset tagging, inventory counts, and stockroom organization.
• Coordinate depot/vendor repairs and warranty replacements.
• Adhere to SLAs, security policies, and compliance standards required in healthcare.
• Participate in rotational on-call and after-hours support when required.

Skills

Windows 10/11

Mac support

Networking basics

Troubleshooting

Customer service

Tools

ServiceNow

Job description

HCL Technologies Limited is seeking an FSO Technician to deliver deskside and field support for end users, ensuring clinicians and business users stay productive. Responsibilities include device imaging, deployment, and on-site assistance, with emphasis on Windows/Mac troubleshooting, ITIL-aligned incident handling, and asset management.

The role covers enrollment of mobile devices, basic MDM, and coordination with vendors for repairs, while adhering to healthcare compliance standards.