Field IT Support Technician — On‑Site & Remote Devices

HCL Technologies Limited; Detroit (MI); Sur place; USD 60 000 - 75 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision, pharmacy, and

Life, ADA, and disability insurance

Employee assistance program

401(k) retirement plan

Paid time off and holidays

Résumé du poste

The FSO Technician at HCL Technologies Limited provides deskside and field support for clinicians and business users. You will deploy devices, resolve incidents, manage assets, and offer on-site technical assistance to ensure uninterrupted work flow.

Responsibilities include imaging/deployment, end-user device support, and collaboration tool troubleshooting, with on-call and after-hours support as needed. This role emphasizes ITIL practices and healthcare security compliance.

Qualifications

• 2–3 years of deskside/field support or EUC support.
• Strong knowledge of Windows 10/11 and basic Mac support.
• Experience with ServiceNow or similar ticketing systems.
• Working knowledge of networking basics (TCP/IP, Wi‑Fi, VPN).
• Excellent troubleshooting and customer service skills.

Responsabilités

• Provide deskside and remote support for Windows and Apple laptops/desktops.
• Troubleshoot and resolve issues related to Google Workspace / O365 / collaboration tools.
• Perform device imaging, staging, deployment, and post-deployment validation.
• Configure, support, and troubleshoot end-user devices and peripherals.
• Support mobile devices (iOS/Android), enrollment, and basic MDM troubleshooting.
• Diagnose and resolve hardware, OS, and application issues.
• Manage tickets in ServiceNow or similar ITSM tool including updates and closure.
• Follow ITIL processes for incident, request, and asset handling.
• Assist with new-hire onboarding (accounts, devices, access coordination).
• Ensure accurate asset assignment and updates in the asset management system.
• Perform asset tagging, inventory counts, and stockroom organization.
• Coordinate depot/vendor repairs and warranty replacements.
• Adhere to SLAs, security policies, and compliance standards required in healthcare.
• Participate in rotational on-call and after-hours support when required.

Connaissances

End-user deskside support

Windows 10/11 & Mac support

ServiceNow or ITSM

Networking basics (TCP/IP, Wi-Fi, VPN)

Troubleshooting & customer service

Independent or team work in clinical/生

Lifting/moving IT equipment

Preferred certs (HVAC/Electrical)

Formation

HVAC certification

Electrical certification

Outils

ServiceNow

Description du poste

The FSO Technician at HCL Technologies Limited provides deskside and field support for clinicians and business users. You will deploy devices, resolve incidents, manage assets, and offer on-site technical assistance to ensure uninterrupted work flow.

Responsibilities include imaging/deployment, end-user device support, and collaboration tool troubleshooting, with on-call and after-hours support as needed. This role emphasizes ITIL practices and healthcare security compliance.