Healthcare IT Field Technician - Deskside & On-site Support

HCL Technologies Limited; Baltimore (MD); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off (PTO)

10 paid holidays

Job summary

HCL Technologies Limited is seeking an FSO Technician to provide deskside and field support for end users, ensuring clinicians and staff stay productive. You will deploy devices, resolve incidents, manage assets, and deliver on-site technical assistance with a focus on healthcare compliance and service excellence.

The role involves imaging, deployment, mobile device support, and ticketing in ServiceNow, with ITIL-aligned processes and potential on-call duties.

Qualifications

• 2–3 years of deskside/field support experience.
• Proficient in Windows 10/11 and basic Mac support.
• Experience with ticketing systems like ServiceNow.
• Knowledge of TCP/IP, Wi‑Fi, VPN.
• Strong troubleshooting and customer service skills.
• Ability to work independently or as part of a team in clinical environments.
• Able to lift and move IT equipment as needed.

Responsibilities

• Provide deskside and remote support for Windows and Apple laptops/desktops.
• Troubleshoot and resolve issues related to Google Workspace / O365 / collaboration tools.
• Perform device imaging, staging, deployment, and post-deployment validation.
• Configure, support, and troubleshoot end-user devices and peripherals.
• Support mobile devices (iOS/Android), enrollment, and basic MDM troubleshooting.
• Diagnose and resolve hardware, OS, and application issues.
• Manage tickets in ServiceNow or similar ITSM tool including updates and closure.
• Follow ITIL processes for incident, request, and asset handling.
• Assist with new-hire onboarding (accounts, devices, access coordination).
• Ensure accurate asset assignment and updates in the asset management system.
• Perform asset tagging, inventory counts, and stockroom organization.
• Coordinate depot/vendor repairs and warranty replacements.
• Adhere to SLAs, security policies, and compliance standards required in healthcare.
• Participate in rotational on-call and after-hours support when required.

Skills

Deskside support

Windows 10/11

Mac support

ServiceNow

Networking basics

Troubleshooting

Customer service

Independent worker

Equipment handling

Tools

ServiceNow

Job description

HCL Technologies Limited is seeking an FSO Technician to provide deskside and field support for end users, ensuring clinicians and staff stay productive. You will deploy devices, resolve incidents, manage assets, and deliver on-site technical assistance with a focus on healthcare compliance and service excellence.

The role involves imaging, deployment, mobile device support, and ticketing in ServiceNow, with ITIL-aligned processes and potential on-call duties.