Field Service Technician — Customer-Driven Tech Support

Motan Inc; Plainwell (MI); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Parental leave

Profit sharing

401(k)

Health insurance

Paid time off

Job summary

MOTAN INC is looking for a skilled Customer Service Technician to join our Plainwell, MI team. This hands-on role acts as the critical link between customers and our plastic resin handling equipment, ensuring satisfaction at every touchpoint.

You will perform on-site service calls, troubleshoot and repair equipment, train customers, and collaborate with engineering and sales to resolve complex issues. Local travel will be required to serve customers effectively.

Qualifications

• Associate's degree or technical certification in Electro-mechanics or related field.
• 2+ years in a technical service, field service, or customer support role.
• Strong mechanical and electrical troubleshooting skills.
• Excellent communication and customer-first mindset.

Responsibilities

• Provide technical support and troubleshooting to customers in person, by phone, and by email.
• Diagnose, repair, and maintain equipment to ensure optimal performance.
• Conduct on-site service calls and installations at customer facilities.
• Document service activities and customer interactions accurately.
• Collaborate with engineering and sales to resolve complex issues.
• Train customers on operation, maintenance, and best practices.
• Identify opportunities to improve customer satisfaction and resolve issues.

Skills

Customer service

Troubleshooting

Communication

Field service

Education

Associate degree

Electro-mechanics cert

Tools

Service software

Job description

MOTAN INC is looking for a skilled Customer Service Technician to join our Plainwell, MI team. This hands-on role acts as the critical link between customers and our plastic resin handling equipment, ensuring satisfaction at every touchpoint.

You will perform on-site service calls, troubleshoot and repair equipment, train customers, and collaborate with engineering and sales to resolve complex issues. Local travel will be required to serve customers effectively.