Field Service Technician/Engineer

Motan Inc; Plainwell (MI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Parental leave

Profit sharing

Health insurance

Paid time off

Job summary

MOTAN INC in Plainwell, MI is seeking a skilled Field Service Technician/Engineer to support plastic resin handling equipment. You will diagnose faults, repair and maintain systems, and conduct on-site service calls at customer facilities from our Plainwell base.

As part of a collaborative team, you will train customers on equipment operation and maintenance, document activities, and coordinate with engineering and sales to resolve complex issues.

Qualifications

• Associate degree or technical certification preferred.
• 2+ years in technical service, field service, or customer support.
• Strong mechanical and electrical troubleshooting skills.
• Excellent communication and customer-focused mindset.
• Willingness to travel locally for on-site visits.

Responsibilities

• Provide technical support and troubleshooting assistance to customers in person, by phone, and via email
• Diagnose, repair, and maintain equipment and systems to ensure optimal performance
• Conduct on-site service calls and installations at customer facilities
• Document service activities, maintenance records, and customer interactions accurately
• Collaborate with internal engineering and sales teams to resolve complex technical issues
• Train customers on proper equipment operation, maintenance, and best practices
• Identify opportunities to improve customer satisfaction and escalate unresolved issues appropriately

Skills

Mechanical troubleshooting

Electrical troubleshooting

Customer service orientation

Communication skills

Education

Associate degree or technical certification in Electro-mechanics or related field

Tools

Service management software

Job description

Benefits:

• 401(k) matching
• Dental insurance
• Parental leave
• Profit sharing
• 401(k)
• Health insurance
• Paid time off

About the Role:

MOTAN INC is looking for a skilled and motivated Field Service Technician/Engineer to join our team in Plainwell, MI. This is a hands‑on role where you'll be the critical link between our customers and our technical solutions for plastic resin handling equipment, ensuring satisfaction at every touchpoint. If you thrive in a fast‑paced environment and love solving problems, we want to hear from you!

Responsibilities:

• Provide technical support and troubleshooting assistance to customers in person, by phone, and via email
• Diagnose, repair, and maintain equipment and systems to ensure optimal performance
• Conduct on‑site service calls and installations at customer facilities
• Document service activities, maintenance records, and customer interactions accurately
• Collaborate with internal engineering and sales teams to resolve complex technical issues
• Train customers on proper equipment operation, maintenance, and best practices
• Identify opportunities to improve customer satisfaction and escalate unresolved issues appropriately

Requirements:

• Associate’s degree or technical certification in Electro‑mechanics or a related field preferred
• 2+ years of experience in a technical service, field service, or customer support role
• Strong mechanical and electrical troubleshooting skills
• Excellent communication and interpersonal skills with a customer‑first mindset
• Ability to read and interpret technical manuals, schematics, and diagrams
• Proficiency with service management software and basic computer applications
• Willingness to travel locally for on‑site customer service visits as needed

About Us:

MOTAN INC is a trusted name in material handling solutions for plastic processors including conveying, drying, blending, storage, and controls/automation. We are proudly serving North American industrial customers from our Plainwell, MI location. Our customers rely on us for our engineering expertise, reliable equipment, and responsive service that keeps our operations running smoothly. At MOTAN INC, employees enjoy a collaborative work environment, opportunities for professional growth, and the satisfaction of working with industry‑leading technology.