Field Service Technician - Copier & Printer Troubleshooter

DEX Imaging; Pompano Beach (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Paid training

Mileage reimbursement

Career advancement opportunities

Company-provided tools

Job summary

DEX Imaging is seeking a Field Service Technician to diagnose, troubleshoot, and repair office technology equipment including copiers and printers at client sites. The role emphasizes hands-on repair, preventive maintenance, and strong customer communication.

The ideal candidate will have mechanical aptitude, reliable vehicle, and willingness to learn manufacturer-specific procedures. Training and development are offered as part of a supportive team culture.

Qualifications

• Mechanical aptitude and problem-solving skills.
• Strong troubleshooting ability and hands-on technical proficiency.
• Customer service orientation and clear communication with clients.
• Ability to manage time effectively and work independently.
• Basic understanding of computer networking and device configurations.

Responsibilities

• Diagnose, troubleshoot, and repair copier and printer equipment at customer sites.
• Perform preventive maintenance and routine service calls.
• Install, configure, and test office technology equipment at client locations.
• Provide excellent on-site customer service and technical support.
• Maintain accurate service records and communicate repair updates to customers.
• Manage assigned territory and service schedule efficiently.
• Work independently while staying connected to the service team.
• Continue developing knowledge of office technology and manufacturer procedures.

Skills

Mechanical aptitude

Troubleshooting

Customer service

Communication

Time management

Basic computer networking

Valid driver’s license

Job description

DEX Imaging is seeking a Field Service Technician to diagnose, troubleshoot, and repair office technology equipment including copiers and printers at client sites. The role emphasizes hands-on repair, preventive maintenance, and strong customer communication.

The ideal candidate will have mechanical aptitude, reliable vehicle, and willingness to learn manufacturer-specific procedures. Training and development are offered as part of a supportive team culture.