Field Service Tech - Copiers & Printers Expert

DEX Imaging; Pascagoula (MS); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Mileage reimbursement

Career advancement

Supportive service team

Tools provided

Job summary

DEX Imaging is seeking an experienced Field Service Technician with direct industry experience servicing copiers, printers, multifunction devices, and related office technology equipment. This role involves diagnosing, repairing, and maintaining equipment at customer sites, while delivering professional service and clear communication.

The ideal candidate will have field service experience, strong troubleshooting abilities, and a valid driver's license.

Qualifications

• Minimum 3+ years' experience servicing copiers, printers, or office technology.
• Strong mechanical and technical troubleshooting skills.
• Experience diagnosing and repairing equipment in the field.
• Ability to read technical documentation and service manuals.
• Valid driver's license and reliable transportation.

Responsibilities

• Diagnose, troubleshoot, and repair copiers, printers, multifunction devices, and related office technology.
• Perform preventive maintenance and complete service calls.
• Install, configure, test, and support equipment at customer locations.
• Identify mechanical, electrical, connectivity, and print-quality issues.
• Provide professional customer service and technical support during onsite visits.
• Maintain accurate service records, parts usage, and repair documentation.
• Communicate repair status and equipment recommendations clearly.
• Manage assigned territory and service schedule efficiently.
• Work independently while coordinating with leadership and support teams.
• Maintain knowledge of manufacturer equipment, firmware, and service procedures.

Skills

Copier/Printer service

Technical troubleshooting

Field service experience

Customer service

Driving / driving license

Job description

DEX Imaging is seeking an experienced Field Service Technician with direct industry experience servicing copiers, printers, multifunction devices, and related office technology equipment. This role involves diagnosing, repairing, and maintaining equipment at customer sites, while delivering professional service and clear communication.

The ideal candidate will have field service experience, strong troubleshooting abilities, and a valid driver's license.