Field Service Technician – Office Copiers & Printers

DEX Imaging; California; On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid training and ongoing professional

Mileage reimbursement and travel

Company-provided tools and technology

Job summary

DEX Imaging is seeking a Field Service Technician to diagnose, repair, and maintain office technology equipment at customer sites across the assigned territory. You’ll troubleshoot copiers, printers, and multifunction devices, install and test equipment, and deliver hands-on service with a focus on customer satisfaction.

The ideal candidate has mechanical aptitude, strong troubleshooting, basic computer/networking knowledge, and a valid driver’s license.

Qualifications

• Strong mechanical troubleshooting skills and aptitude.
• Customer service focus with clear communication abilities.
• Ability to work independently and manage time effectively.

Responsibilities

• Diagnose, troubleshoot, and repair office technology equipment, including copiers, printers, and multifunction devices.
• Perform preventive maintenance and complete routine service calls.
• Install, configure, and test equipment at customer locations.
• Provide excellent customer service and technical support during onsite visits.
• Maintain accurate service records and communicate repair updates clearly.
• Manage assigned territory and service schedule efficiently.
• Work independently while remaining connected to a supportive service team.
• Continue developing knowledge of office technology, equipment, and manufacturer-specific procedures.

Skills

Mechanical aptitude

Troubleshooting

Customer service

Communication skills

Time management

Basic networking

Driver's license

Job description

DEX Imaging is seeking a Field Service Technician to diagnose, repair, and maintain office technology equipment at customer sites across the assigned territory. You’ll troubleshoot copiers, printers, and multifunction devices, install and test equipment, and deliver hands-on service with a focus on customer satisfaction.

The ideal candidate has mechanical aptitude, strong troubleshooting, basic computer/networking knowledge, and a valid driver’s license.