Field Service Technician – Copier & Printer Expert

DEX Imaging; Schaumburg (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Paid training

Mileage reimbursement

Career advancement

Job summary

DEX Imaging is seeking a Field Service Technician to diagnose, troubleshoot, and repair office technology such as copiers and printers. The role involves preventive maintenance, installation, and on-site testing at customer locations.

Candidates should have strong mechanical aptitude, solid troubleshooting skills, and a customer-service mindset. Training and ongoing support are provided, with a focus on improving office operations across assigned territory.

Qualifications

• Experience servicing office technology equipment is preferred.
• Strong troubleshooting and problem-solving abilities.
• Excellent customer service and communication skills.

Responsibilities

• Diagnose, troubleshoot, and repair copiers, printers, and multifunction devices.
• Perform preventive maintenance and routine service calls.
• Install, configure, and test equipment at customer sites.
• Provide excellent on-site customer support and service updates.
• Maintain accurate service records and manage schedules efficiently.
• Work independently within a supportive service team.
• Expand knowledge of office technology and manufacturer procedures.

Skills

Mechanical aptitude

Troubleshooting

Customer service

Communication skills

Time management

Networking basics

Driver's license

Tools

Konica Minolta

HP

Sharp

Canon

Job description

DEX Imaging is seeking a Field Service Technician to diagnose, troubleshoot, and repair office technology such as copiers and printers. The role involves preventive maintenance, installation, and on-site testing at customer locations.

Candidates should have strong mechanical aptitude, solid troubleshooting skills, and a customer-service mindset. Training and ongoing support are provided, with a focus on improving office operations across assigned territory.