Field Service Technician — Copier/Printer Tech & Customer Focus

Visual Edge IT, Inc.; Nashville (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

PTO

Seven paid holidays

Job summary

Visual Edge IT is seeking a mechanically inclined, customer-focused Field Service Technician to join our team in Nashville, TN. This field-based role combines hands-on maintenance of copiers and printers with direct customer interaction and a comprehensive training program.

The position requires strong troubleshooting skills, the ability to lift up to 50 lbs regularly and up to 100 lbs occasionally, and a valid driver's license.

Qualifications

• 3+ years of industry experience preferred.
• Strong mechanical and electrical aptitude with proven troubleshooting skills.
• Prior experience servicing office equipment such as copiers and printers is preferred.

Responsibilities

• Maximize equipment uptime by responding quickly and completing effective repairs.
• Perform preventive maintenance and ensure proper functioning of copiers, printers, and related devices.
• Diagnose technical issues using customer feedback, electronic data, and observations.
• Maintain a high level of customer satisfaction through clear communication and dependable service.
• Partner with clients, sales teams, and internal staff to meet deadlines and ensure smooth operations.
• Accurately complete service documentation, including parts usage, call closures, and meter readings.
• Provide feedback to improve processes and support continuous improvement efforts.
• Some travel is required.

Skills

Mechanical aptitude

Electrical aptitude

Troubleshooting

Customer service

Networking basics

Education

Associate degree in electronics/electrical engineering

Tools

Copier/Printer servicing

Xerox experience

Ricoh experience

Kyocera experience

HP experience

Job description

Visual Edge IT is seeking a mechanically inclined, customer-focused Field Service Technician to join our team in Nashville, TN. This field-based role combines hands-on maintenance of copiers and printers with direct customer interaction and a comprehensive training program.

The position requires strong troubleshooting skills, the ability to lift up to 50 lbs regularly and up to 100 lbs occasionally, and a valid driver's license.