Field Tech: Office Equipment & Client Support

Visual Edge Technology; Houston (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401k with match

Health insurance

Paid time off

Job summary

Visual Edge IT is seeking a skilled Field Service Technician to join our growing team. This field-based role maintains, troubleshoots, and repairs office technology including copiers and printers, while delivering exceptional service to clients. A company vehicle is provided and comprehensive training will set you up for success.

The position emphasizes technical expertise and strong customer service, with opportunities for career growth within Visual Edge IT and a nationwide support network.

Qualifications

• 1+ years of industry experience is preferred.
• Mechanical and electrical aptitude with proven troubleshooting skills.
• Strong customer service and communication skills.
• Knowledge of basic networking and computer systems.
• Valid driver’s license and insurability (company vehicle eligibility based on driving record).

Responsibilities

• Maximize equipment uptime by responding quickly and completing effective repairs.
• Perform preventive maintenance and ensure proper functioning of copiers, printers, and related devices.
• Diagnose technical issues using customer feedback, electronic data, and observations.
• Maintain a high level of customer satisfaction through clear communication and dependable service.
• Partner with clients, sales teams, and internal staff to meet deadlines and ensure smooth operations.
• Accurately complete service documentation, including parts usage, call closures, and meter readings.
• Provide feedback to improve processes and support continuous improvement efforts.
• Some travel is required.

Skills

Customer service

Communication

Mechanical aptitude

Electrical aptitude

Driving

Tools

Copiers & printers

Networking basics

Computer systems basics

Job description

Visual Edge IT is seeking a skilled Field Service Technician to join our growing team. This field-based role maintains, troubleshoots, and repairs office technology including copiers and printers, while delivering exceptional service to clients. A company vehicle is provided and comprehensive training will set you up for success.

The position emphasizes technical expertise and strong customer service, with opportunities for career growth within Visual Edge IT and a nationwide support network.