Field Copier & Printer Technician – On‑Site Growth

Visual Edge Technology; Grand Rapids (MI); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Work-life balance

401k

Life insurance

Job summary

Visual Edge IT in Grand Rapids, MI is seeking a Field Service Technician to maintain and service copiers and printers at client sites. This field-based role includes a company vehicle, comprehensive training, and opportunities to grow within a nationally recognized organization.

You should have 3+ years in the industry, strong mechanical/electrical skills, and the ability to lift up to 50 lbs. A relevant degree is preferred, and travel to customer sites is required on occasion.

Qualifications

• 3+ years of industry experience preferred.
• Strong mechanical and electrical aptitude with troubleshooting skills.
• Experience servicing copiers/printers; Xerox/Ricoh/Kyocera/HP experience a plus.
• Associate degree or higher in electronics or electrical engineering preferred.
• Valid driver’s license with a clean driving record.

Responsibilities

• Maximize equipment uptime by responding quickly and completing effective repairs.
• Perform preventive maintenance on copiers and printers.
• Diagnose technical issues using customer feedback, electronic data, and observations.
• Maintain a high level of customer satisfaction through clear communication and dependable service.
• Travel to client sites as required.
• Accurately complete service documentation.

Skills

Mechanical aptitude

Electrical aptitude

Customer service

Communication skills

Networking basics

Driver's license

Education

Associate degree or higher in electronics or electrical engineering

Tools

Xerox familiarity

Ricoh familiarity

Kyocera familiarity

HP familiarity

Job description

Visual Edge IT in Grand Rapids, MI is seeking a Field Service Technician to maintain and service copiers and printers at client sites. This field-based role includes a company vehicle, comprehensive training, and opportunities to grow within a nationally recognized organization.

You should have 3+ years in the industry, strong mechanical/electrical skills, and the ability to lift up to 50 lbs. A relevant degree is preferred, and travel to customer sites is required on occasion.