Field Service Technician: Break/Fix & OEM Support

F2Onsite; Honolulu (HI); On-site; USD 65,000 - 80,000; Full time

Job summary

F2Onsite is seeking a Field Service Technician to support a major OEM by handling break/fix service tickets for servers, laptops, and desktops. This role involves on-site troubleshooting, hardware repair, and customer support across assigned territories.

The ideal candidate is hands-on, customer-focused, and comfortable working independently in the field, with 2+ years of field service experience and a valid driver's license.

Qualifications

• 2+ years of experience in field service or hardware break/fix support.
• Strong knowledge of PC and server hardware across major OEMs.
• Ability to troubleshoot and repair hardware issues independently.
• Familiarity with ticketing systems and mobile dispatch tools.
• Valid driver's license and reliable transportation.

Responsibilities

• Respond to and resolve break/fix service tickets within SLA requirements.
• Perform diagnostics and hardware repairs on servers, laptops, and desktops.
• Replace defective components (HDD/SSD, RAM, motherboards, power supplies).
• Perform IMAC (Install, Move, Add, Change) services as needed.
• Maintain accurate documentation of work performed, parts used, and time tracking.
• Communicate effectively with dispatch, support teams, and customers.
• Ensure compliance with OEM standards, processes, and quality requirements.
• Manage parts inventory and return defective parts per OEM guidelines.
• Travel to customer sites within assigned territory.

Skills

PC hardware

Server hardware

Troubleshooting

Customer service

Time management

Independent work

Job description

F2Onsite is seeking a Field Service Technician to support a major OEM by handling break/fix service tickets for servers, laptops, and desktops. This role involves on-site troubleshooting, hardware repair, and customer support across assigned territories.

The ideal candidate is hands-on, customer-focused, and comfortable working independently in the field, with 2+ years of field service experience and a valid driver's license.