Field IT Technician - On-Site Hardware Support

Gr8ttek, LLC; Texas; Presencial; USD 42.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pay per call

Certification training

Descripción de la vacante

Gr8ttek, LLC is seeking a Field Specialist to join its Infrastructure Delivery team. The role reports to the Territory Supervisor and involves hardware break-fix work and troubleshooting at client sites.

You will handle service calls, communicate effectively, and uphold strong customer service standards. Candidates should have 1–2 years of relevant experience, a technical school certification or equivalent, and the ability to drive to client locations.

Formación

• 1-2 years of relevant field experience preferred.
• Must own a basic repair tool kit.
• Valid driver’s license and reliable transportation.
• Ability to lift and move up to 50 lbs.

Responsabilidades

• Provide hardware break-fix support for designated equipment.
• Communicate clearly in written and verbal form.
• Deliver excellent customer service on every service call.
• Accept and complete all service calls assigned.
• Complete administrative tasks related to each call.
• Manage assets and inventory control and return as required.
• May provide guidance to teammates as needed.

Conocimientos

Customer service

Clear communication

Troubleshooting

Reliability

Educación

Technical school certification

Descripción del empleo

Gr8ttek, LLC is seeking a Field Specialist to join its Infrastructure Delivery team. The role reports to the Territory Supervisor and involves hardware break-fix work and troubleshooting at client sites.

You will handle service calls, communicate effectively, and uphold strong customer service standards. Candidates should have 1–2 years of relevant experience, a technical school certification or equivalent, and the ability to drive to client locations.