Field Service Technician – Automation & Packaging

Modern Packaging, LLC; Columbus (OH); On-site; USD 39,000 - 51,000; Full time

Job summary

ProMach is seeking a Field Service Technician to install, commission, repair, and maintain automated machinery at customer sites across the Midwest and beyond. You’ll work on electrical and mechanical systems, troubleshoot to meet contracted efficiency, and train operators.

Travel up to 75% domestically and internationally with some work at our Deer Park, NY facility; strong problem-solving, communication, and teamwork are essential; a technical background and passport are required.

Qualifications

• 3+ years as Field Service Technician or similar with machine startup/repair.
• High School Diploma required; related technical degree preferred.
• Strong mechanical/electrical repair skills; able to read drawings and wiring schematics.
• Willingness to travel up to 75% domestically and internationally; passport required.
• Excellent communication and customer service skills.

Responsibilities

• Install, commission, repair, and maintain Modern Packaging automated machinery at customer sites, including electrical and mechanical work
• Troubleshoot and adjust equipment to achieve contracted efficiency rates, perform audits, install upgrades, and deliver follow-up operator training
• Document all service activities (installations, commissioning, repairs, and upgrades) in detailed site reports
• Support customers by recommending machine upgrades, retrofits, and spare parts that improve safety, performance, reliability, and inventory management
• Train customer personnel during installation, commissioning, and maintenance activities
• While not traveling, support the Modern facility in Deer Park, NY by assembling and testing new machines and participating in customer Factory Acceptance Tests
• Maintain flexibility to adapt to diverse work environments and resolve issues quickly

Skills

Field Service Experience

Reading drawings/schematics

Customer service

Communication

Problem solving

Travel readiness

Education

High School Diploma

Technical degree preferred

Tools

Allen-Bradley PLCs

VFDs

Servo controllers

Microsoft Office

Job description

ProMach is seeking a Field Service Technician to install, commission, repair, and maintain automated machinery at customer sites across the Midwest and beyond. You’ll work on electrical and mechanical systems, troubleshoot to meet contracted efficiency, and train operators.

Travel up to 75% domestically and internationally with some work at our Deer Park, NY facility; strong problem-solving, communication, and teamwork are essential; a technical background and passport are required.