Field Service Technician – Appliance Repair (Detroit Metro)

LG Electronics; Michigan; On-site; USD 35,000 - 41,000; Full time

Benefits offered by this job

No-cost medical insurance for you and/

401(k) with employer contributions

Paid time off

Performance-based incentives

Mental health resources

Parental leave

Group Life and Disability Insurance

Job summary

LG Electronics is seeking a Field Service Technician (DMST) to join our Customer Service team servicing the Detroit metro area, including Pontiac, Waterford and Troy. You will diagnose and repair major appliances and TVs in customers' homes, delivering an exceptional experience.

The role requires at least 1 year in a technical field, valid driver's license, EPA certification, and the ability to lift up to 50 pounds. Competitive hourly pay and comprehensive benefits offered.

Qualifications

• Minimum 1 year experience in a technical role (Appliance repair preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools, and diagnostic test equipment.
• Ability to properly trouble-shoot, diagnose, repair and document product/system issues.
• Valid Driver’s license in good standing.
• Ability to obtain appropriate EPA Certification.
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

Responsibilities

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Skills

Troubleshooting

Appliance repair experience

EPA Certification

Driver's license

Diagnostic tools usage

Tools

Diagnostic test equipment

Hand tools

Job description

LG Electronics is seeking a Field Service Technician (DMST) to join our Customer Service team servicing the Detroit metro area, including Pontiac, Waterford and Troy. You will diagnose and repair major appliances and TVs in customers' homes, delivering an exceptional experience.

The role requires at least 1 year in a technical field, valid driver's license, EPA certification, and the ability to lift up to 50 pounds. Competitive hourly pay and comprehensive benefits offered.