Field Service Technician

Diebold Nixdorf, Incorporated; Tallahassee (FL); On-site; USD 50,000 - 65,000; Full time

Job summary

Diebold Nixdorf, Incorporated in Tallahassee, FL, seeks a Field Service Technician to install, debug and maintain hardware and software at customer sites. You will service equipment, perform preventive maintenance and repair components while ensuring customer satisfaction.

Ideal candidates have 1–2 years of field service experience, strong communication skills and a valid driver’s license. You will also configure software, train customers and participate in regular trainings to meet KPIs.

Qualifications

• Education or equivalent work experience required.
• 1–2 years of relevant field service experience.
• Good written and verbal communication skills.

Responsibilities

• Installs, debugs and maintains hardware and software at customer sites.
• Performs preventive maintenance and routine checks.
• Repairs hardware at component level and adjusts mechanical parts.
• Configures and installs applicable software.
• Trains customers on usage and operation of installed systems.
• Escalates issues per procedures and contributes to KPI achievement.
• Participates in trainings and special projects.

Skills

Troubleshooting

Hardware repair

Software installation

Diagnostic tools

Customer training

Communication skills

Driver's license

Education

Education or equivalent work experience

Tools

Diagnostic tools

Job description

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

• Gains familiarity with Field Service Technician practices and procedures.


• With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.


• Performs hardware repairs on a component level.


• Cleans and adjusts mechanical components.


• Configures and installs applicable software.


• Preventive Maintenance: Performs routine checks according to documented procedures.


• Refills consumables as directed.


• IMAC/R: Installs, moves, adds, changes and removes hardware and software products.


• Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.


• Participates in regular hardware and software trainings (on the job, classroom and web based).


• Participates in the implementation of measures to achieve agreed KPIs.


• Assists with special projects as assigned.

• Education or equivalent work experience required.


• Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.


• Good written and verbal communication skills.


• Driver's license and driving record that satisfies DN's fleet requirements.