Field Service Technician

Diebold Nixdorf, Incorporated; Bozeman (MT); On-site; USD 42,000 - 54,000; Full time

Job summary

Diebold Nixdorf, Incorporated seeks a Field Service Technician to install, debug, and maintain hardware and software at customer sites. You will inspect, repair, and calibrate equipment, ensuring optimal operation and customer satisfaction.

Training customers and completing paperwork are essential parts of the role. The position requires 1–2 years in Field Services, strong communication, a valid driver's license, and the ability to travel within the assigned territory.

Qualifications

• Education or equivalent work experience required.
• Minimum of 1-2 years of relevant Field Services experience.
• Good written and verbal communication skills.
• Driver's license and driving record meet fleet requirements.

Responsibilities

• Installs, debugs and maintains hardware and software on customer premises.
• Performs inspections and minor repairs within an assigned territory.
• Inspects products and resolves issues or escalates as needed.
• Schedules services and completes required paperwork; ensures customer satisfaction.
• Trains customers on usage and operation of installed hardware and software.
• Participates in regular hardware and software trainings.

Skills

Troubleshooting

Customer training

Communication

Field service orientation

Education

Education or equivalent work experience

Tools

Diagnostic tools

Job description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected, consumer-centric world. Join us inconnecting people to commerce in this vital, rewardingrole.

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

• Gains familiarity with Field Service Technician practices and procedures.
• With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
• Performs hardware repairs on a component level.
• Cleans and adjusts mechanical components.
• Configures and installs applicable software.
• Preventive Maintenance: Performs routine checks according to documented procedures.
• Refills consumables as directed.
• IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
• Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
• Participates in regular hardware and software trainings (on the job, classroom and web based).
• Participates in the implementation of measures to achieve agreed KPIs.
• Assists with special projects as assigned.
  • Education or equivalent work experience required.
  • Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
  • Good written and verbal communication skills.
  • Driver's license and driving record that satisfies DN's fleet requirements.

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