Field Service Technician

Diebold Nixdorf, Incorporated; Greensboro (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Diebold Nixdorf, Incorporated is seeking a Field Service Technician to install, maintain and repair hardware and software at customer sites. The role involves diagnosing issues, performing repairs, and training customers on installed systems. Travel to client sites, weekends or nights may be required, and holidays are rotated.

Strong communication and a valid driver’s license are essential. The technician will handle routine maintenance, document work orders, and participate in ongoing trainings

Qualifications

• Education or equivalent work experience is required.
• 1-2 years of relevant Field Services experience.
• Good written and verbal communication skills.
• Driver's license and driving record meeting fleet requirements.
• Weekends and nights may be required.
• Holidays rotated; weather conditions may be adverse.

Responsibilities

• Installs, debugs and provides technical maintenance for hardware and software, mainly on customer premises.
• Inspects products for correct operation and resolves issues or escalates as needed.
• Schedules services and completes required paperwork; ensures customer satisfaction with service delivery.
• Performs incident handling using diagnostic tools to troubleshoot hardware and software failures.
• Performs hardware repairs at the component level and configures/install software.
• Participates in customer training and regular trainings to stay updated.
• Supports KPIs and may assist with special projects.

Skills

Field Service

Communication

Education

Education or equivalent work experience

Job description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

• Gains familiarity with Field Service Technician practices and procedures.
• With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
• Performs hardware repairs on a component level.
• Cleans and adjusts mechanical components.
• Configures and installs applicable software.
• Preventive Maintenance: Performs routine checks according to documented procedures.
• Refills consumables as directed.
• IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
• Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
• Participates in regular hardware and software trainings (on the job, classroom and web based).
• Participates in the implementation of measures to achieve agreed KPIs.
• Assists with special projects as assigned.

Required Qualifications

• Education or equivalent work experience required.
• Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
• Good written and verbal communication skills.
• Driver's license and driving record that satisfies DN's fleet requirements.
• Weekends and Nights could be required.
• Holidays are rotated.
• May have to work in adverse weather conditions.