Field Service Technician

Orion Talent; Seattle (WA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with company match

Flexible spending accounts

Disability and life insurance

Personal time off and holiday pay

Job summary

A leading equipment service company is looking for Service Technicians based in Seattle, WA, to repair and maintain equipment while ensuring excellent customer service. Candidates must have a high school diploma, at least 3 years of relevant experience, and strong communication skills. Responsibilities include equipment repairs, customer relations, and maintaining a safe work environment. The position offers various benefits, including medical, dental, and retirement plans. Ideal for individuals with knowledge of electrical systems and customer service experience.

Qualifications

• High school diploma, GED, or equivalent is required.
• 3 years of service experience or equivalent education.
• Proficient in Microsoft Office Suite.

Responsibilities

• Repair all types of company equipment.
• Communicate with assigned Field Supervisor.
• Maintain a clean and orderly vehicle.

Skills

Excellent written and verbal communication skills

Basic D.C. and A.C. electricity knowledge

Internal combustion and diesel engines knowledge

Ability to deal with customers face-to-face

Proficient in Microsoft Office Suite

Education

High school diploma or equivalent

3 years breakdown or comparable service experience

Tools

Personal owned tools

Job description

Benefits

medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!

Travel

Local travel, this position will be based in the field and require daily travel within assigned territories.

Position Description

The primary objectives of the Service technicians are:

• the proficient repair and service of the customer's equipment
• to maintain good communication and working relationships with customers, peers, and management
• to represent and sell the entire company
• maintain and exceed productivity goals
• work within all safety guidelines established by company and OSHA

The company is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running. Contributes to customer satisfaction by executing service work according to customer order and expectation. Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and communicates them internally.

Duties and Responsibilities

• Repair all types of company equipment.
• Update training and skills on a continuing basis.
• Train other employees as needed.
• Maintain a profitable billing level.
• Follow all Service Department procedures.
• Communicate with assigned Field Supervisor.
• Complete all paperwork transactions in a timely, neat, accurate and orderly fashion.
• Communicate all options to customers before proceeding with work.
• Have the necessary tools to perform repair and scheduled service work.
• Complete jobs within quoted time limits when applicable.
• Maintain a clean and orderly (inside and outside) vehicle.
• Maintain an accurate assigned parts inventory, if applicable.
• Maintain good working knowledge of customers and equipment in assigned areas.
• Establish a positive rapport with customers.
• Perform other specific duties and projects as assigned by the Service Supervisors or Managers.

Must-Have Skills, Experience, and Education

• High school diploma, general education degree (GED) or equivalent.
• Minimum of 3 years breakdown experience or comparable service experience; or equivalent combination of education and experience.
• Excellent written and verbal communication skills
• Proficient in Microsoft office Suite and similar software
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to deal with customers on a face-to-face basis.
• Must have working knowledge of basic D.C. electricity, basic A.C. electricity, internal combustion, and diesel engines.
• Ability to write routine reports and correspondence.
• Must possess a valid driver’s license with no more than the allowable level of points on record, if applicable.
• Maintain personally owned tools according to approved minimum tool list.
• Maintain additional tools as required by duties and certification level.
• Must have working knowledge of hydraulic systems.