Field Service Technician

Diebold Nixdorf, Incorporated; San Jose (CA); On-site; USD 37,000 - 41,000; Full time

Job summary

Diebold Nixdorf, Incorporated is seeking a Field Service Technician to install, diagnose, and maintain hardware and software at customer sites in the San Jose area. You will perform routine inspections, troubleshoot issues, and ensure smooth operation of deployed systems while coordinating with customers on service outcomes.

The role requires 1-2 years of relevant field service experience, strong communication skills, and a valid driver's license.

Qualifications

• Education or equivalent work experience required.
• Minimum of 1-2 years of relevant Field Services experience.
• Driver's license and driving record that satisfies fleet requirements.

Responsibilities

• Installs, debugs and provides technical maintenance for product and component hardware and software on customer premises.
• Inspects products for correct operation and resolves issues or escalates per procedure.
• Schedules services and completes paperwork, ensuring customer satisfaction with service delivery.

Skills

Communication

Education

Education or equivalent

Job description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected, consumer-centric world. Join us inconnecting people to commerce in this vital, rewardingrole.

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Responsibilities

• Gains familiarity with Field Service Technician practices and procedures.
• With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
• Performs hardware repairs on a component level.
• Cleans and adjusts mechanical components.
• Configures and installs applicable software.
• Preventive Maintenance: Performs routine checks according to documented procedures.
• Refills consumables as directed.
• IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
• Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
• Participates in regular hardware and software trainings (on the job, classroom and web based).
• Participates in the implementation of measures to achieve agreed KPIs.
• Assists with special projects as assigned.

Requirements

• Education or equivalent work experience required.
• Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
• Good written and verbal communication skills.
• Driver's license and driving record that satisfies DN's fleet requirements.

The annual base salary range for this position is27.00to30.00.

Actual compensation will depend on factors such as qualifications, skills, competencies, geographic location, and relevant experience. Certain roles may include additional components beyond base salary, such as incentive opportunities or other forms of variable compensation. Details of any such components will be discussed during the interview process and will be governed by the applicable plan documents.

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