Service Technician

DNOW; Texas; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Salary + bonus

401(k)/ Retirement savings

Comprehensive Benefits

Career growth opportunities

Friendly work environment

Paid vacation/holidays

Job summary

DNOW is seeking a Field Service Technician located in the Town of Texas, Wisconsin, who will provide outstanding customer service and drive success through technical support. Responsibilities include managing on-site installations and repairs, troubleshooting technical issues, and ensuring all services meet customer needs. Candidates should have a High School diploma or equivalent experience, along with excellent communication and problem-solving skills. The role offers benefits like a competitive salary, retirement savings, and career growth opportunities.

Qualifications

• Excellent interpersonal skills, proficient in oral and written communications.
• Ability to troubleshoot, test, repair, and service technical equipment.
• Familiarity with mobile tools and applications.

Responsibilities

• Provide service and customer support during field visits.
• Manage all on site installation, repair, maintenance, and test tasks.
• Build positive relationships with customers.

Skills

Interpersonal skills

Troubleshooting

Technical communication

Problem solving

Education

High School diploma or equivalent

Job description

The Field Service Technician is a self‑starter who will deliver the desired customer service experience, driving service success that improves customer satisfaction, maximizes retention, and increases profitability.

JOB RESPONSIBILITIES

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions on equipment.
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safe manner and use field automation systems
• Follow all company’s filed procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings within capabilities.
• Build positive relationship with customers

JOB REQUIREMENTS

• High School diploma and/or equivalent in work experience
• Excellent interpersonal skills, proficient in oral and written communications
• Assembly experience preferred
• Basic reading skills. Must be able to follow directions
• Ability to troubleshoot, test, repair, and service technical equipment
• Ability to perform work accurately and thoroughly
• Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea
• Ability to work flexible shifts and to adapt to changing work schedules
• Familiarity with mobile tools and applications.

BENEFITS

• Competitive Salary + bonus
• 401(k)/ Retirement savings
• Comprehensive Benefits (medical, dental, vision, life and disability coverage)
• Career growth opportunities
• Friendly work environment
• Paid vacation/holidays