Field Service Technitian

Advanced Medical Supply; Irvine (CA); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a motivated Field Service Technician to enhance customer satisfaction and retention. In this dynamic role, you will provide exceptional service during field visits, manage installations and repairs, and ensure timely documentation. Your technical expertise will be crucial in diagnosing issues and delivering effective solutions. Join a team that values customer relationships and offers a supportive environment for professional growth. If you're ready to make a significant impact in the field service sector, this position is perfect for you.

Qualifications

• Proven field service experience is essential for success.
• Ability to troubleshoot and repair technical equipment is required.

Responsibilities

• Provide service and support during field visits or dispatches.
• Diagnose technical problems and determine appropriate solutions.
• Build positive relationships with customers to enhance satisfaction.

Skills

Troubleshooting

Technical Equipment Repair

Customer Service

Flexibility

English Literacy

Education

Technical Degree or Certification

Tools

Mobile Tools and Applications

Job description

About the Field Service Technician Position

We are looking for a self-starting Field Service Technician to deliver a high level of customer service to our company customers.

We want you to drive the kind of service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

Field Service Technician Responsibilities

1. Provide service and customer support during field visits or dispatches
2. Tie workflow to schedule
3. Manage all on-site installation, repair, maintenance and test tasks
4. Diagnose errors or technical problems and determine proper solutions
5. Produce timely and detailed service reports
6. Document processes
7. Operate vehicle in a safe manner and ensure proper use of field automation systems
8. Follow all company's filed procedures and protocols
9. Cooperate with technical team and share information across the organization
10. Comprehend customer requirements and make appropriate recommendations/briefings
11. Build positive relationships with customers

Field Service Technician Requirements

1. Proven field service experience
2. Ability to troubleshoot, test, repair, and service technical equipment
3. English literacy
4. Ability to work flexible shifts and to adapt to changing work schedules
5. Familiarity with mobile tools and applications
6. Technical degree or certification