Field Service Technician

Diebold Nixdorf, Incorporated; Tucson (AZ); On-site; USD 52,000 - 76,000; Full time

Job summary

Diebold Nixdorf, Incorporated is seeking a Field Service Technician to install, diagnose, and maintain hardware and software at customer sites across the territory. You will perform preventive maintenance, configure software, and train customers on system operation to ensure satisfactory service delivery.

The role requires mobility, strong communication, and the ability to work in a team, with on-call duties and occasional travel for training.

Qualifications

• Education or equivalent work experience required.
• Minimum of 1–2 years of relevant experience in Field Services.

Responsibilities

• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
• Performs preventive maintenance and minor repairs within an assigned territory.
• Configures and installs applicable software and documents service activities.
• Trains customers on usage and operation of installed hardware and software.

Skills

Communication skills

Driver's license

PC literacy

ITIL knowledge

Customer service

Teamwork

Organizational skills

On-call rotation

Education

High school diploma or equivalent

Tools

Diagnostic tools

IT support tools

Job description

Expect more. Connect more. Be more at Diebold Nixdorf.Our teams automate, digitize, and transform the way more than 75 million peoplearound the globebankbank and shop in thishyper-connected, consumer-centric world. Join us inconnecting people to commerce in this vital, rewardingrole.

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

• Gains familiarity with Field Service Technician practices and procedures.
• With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
• Performs hardware repairs on a component level.
• Cleans and adjusts mechanical components.
• Configures and installs applicable software.
• Preventive Maintenance: Performs routine checks according to documented procedures.
• Refills consumables as directed.
• IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
• Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
• Participates in regular hardware and software trainings (on the job, classroom and web based).
• Participates in the implementation of measures to achieve agreed KPIs.
• Assists with special projects as assigned.

Required Qualifications

• Education or equivalent work experience required.
• Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
• Good written and verbal communication skills.
• Driver's license and driving record that satisfies DN's fleet requirements.
• PC literacy and good knowledge and application of the relevant tools and methods.
• Product knowledge of relevant industry and basic ITIL skills preferred.
• Ability to attend training classes in Canton, Ohio for 1-2 weeks, paid training, multiple trainings.
• Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment.
• Acceptance of exposure to the outside elements.
• Shift adaptability, which would include an on-call rotation for evenings and weekends.
• Exceptional customer service skills are needed.
• Ability to organize and inventory truck stock parts and tools.
• Sense of urgency, organizational skills, professional presence and work in team environment.
• Ability to pass MVR, background and drug test where required.

Preferred Qualifications

• Firstline Service Technician work experience preferred.
• Vocational/Trade School preferred