Field Service Technician

Lone Horse Ventures; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Lone Horse Ventures is seeking a field-based technician to perform preventive and corrective maintenance on freeze-drying equipment across worldwide sites.

You will troubleshoot, support commissioning, assist with production tasks when not in the field, and maintain thorough documentation for quality tracking. Exceptional customer-facing skills and willingness to travel are essential for success.

Qualifications

• Technical certificate in electro-mechanical or process disciplines, or associate degree with 3–5 years of experience in installation, commissioning, and maintenance of industrial equipment.
• Willing to travel up to 12 days on, 2 days off, including international travel.
• Ability to read and interpret mechanical and electrical drawings.
• Experience in installation, commissioning and maintenance of complex industrial equipment.
• Strong communication and customer-facing skills.

Responsibilities

• Perform preventive maintenance on freeze-drying equipment worldwide, ensuring safe and efficient operation.
• Troubleshoot system errors and failures, identify root causes, and implement corrective actions to restore equipment functionality.
• Support equipment commissioning and, when not in the field, assist with production, testing, and customer service tasks.
• Complete and manage documentation and computer records required for service execution and quality tracking.
• Remain available for on-call support as required by service agreements.
• Represent the company professionally at customer sites with punctuality and appropriate conduct.
• Develop and maintain positive customer relationships to ensure satisfaction and service excellence.

Skills

Travel readiness

PLC/Control systems

Equipment maintenance

Reading schematics

Customer communication

Organization

Education

Technical certificate/associate degree in electro-mechanical or process disciplines

Job description

Lone Horse Ventures is a Recruitment agency working on behalf of our client, an industrial automation firm in the pharmaceutical industry

This is a high-travel position - 12 days travel and 2 days home. Travel is mainly the domestic US, with a small amount of international. You do not need to live in NY. You can live anywhere in the contingent 48 mainland United States. Most work is from mid-continent to the East Coast.

This is a direct hire role (not contract) with 1.5x overtime and 2x overtime on Sundays

JOB SUMMARY

• Perform preventive maintenance on freeze-drying equipment installed worldwide, ensuring safe and efficient operation.
• Troubleshoot system errors and failures, identify root causes, and implement corrective actions to restore equipment functionality.
• Support equipment commissioning and, when not in the field, assist with production, testing, and customer service tasks.
• Complete and manage documentation and computer records required for service execution and quality tracking.
• Remain available for on-call support as required by service agreements.
• Represent the company professionally at customer sites with punctuality and appropriate conduct.
• Develop and maintain positive customer relationships to ensure satisfaction and service excellence.

SKILLS AND EXPERIENCES

• Technical certificate in electro-mechanical or process disciplines, or associate degree in a technical field with 3–5 years of experience in installation, commissioning, and maintenance of industrial equipment, or equivalent hands‑on technical experience. This is junior-higher mid-level work.
• Available to travel up to 12 days on, 2 days off, including internationally.
• Understanding of control systems using PC and PLC architectures.
• Experience in the maintenance of complex industrial equipment.
• Ability to read and interpret mechanical and electrical drawings to support field troubleshooting and service activities.
• Strong organizational skills and ability to manage workload independently.
• Excellent communication and customer‑facing skills; ability to represent the company positively at customer sites.

WHAT WOULD MAKE YOU A GREAT FIT

• Experience supporting the installation, commissioning, and maintenance of complex industrial equipment.
• Ability to troubleshoot equipment issues independently under time constraints.
• Willingness to travel extensively and provide flexible on‑call support as required.
• Strong commitment to delivering high‑quality service and maintaining positive long‑term customer relationships.