Feild Service Technician

BeDirect; University Park (IL); Hybrid; USD 50,000 - 70,000; Full time

Job summary

BeDirect is seeking an experienced Field Service Technician for its team in University Park, Illinois. The position requires travel of at least 75% on a 24/7 'on-call' basis, performing equipment repairs at customer facilities and remote locations.

The ideal candidate will possess strong mechanical skills, excellent customer service abilities, and a minimum of 3-5 years of relevant experience, including welding and electrical wiring.

Qualifications

• Minimum 3-5 years of relevant experience.
• Excellent mechanical aptitude and customer service skills.
• Ability to perform physical tasks including lifting up to 50lbs.

Responsibilities

• Perform emergency and scheduled equipment repairs.
• Troubleshoot breakdowns at client locations.
• Document service actions and maintain relationships with clients.

Skills

Diagnostic and troubleshooting skills

Ability to read blueprints

Welding

Electrical wiring

Carpentry

Education

High Diploma/GED

Tools

Electronic tooling

Pneumatic tooling

Basic hand tools

Job description

University Park, Illinois, United States

Our Clientis seeking an experienced Field Service Technician to join our University Park, IL team! The position requires a minimum of 75% travel nationally and internationally on a 24/7 "on-call" basis. Primary duties will be performed at customers facility or remote locations utilizing company owned vehicle, tools and equipment. The ideal candidate will be expected to inspect, diagnose, install, maintain, perform repairs in all facets using basic hand tools, electronic and pneumatic tooling, and provide extraordinary customer service.

Key Responsibilities

• Perform scheduled and emergency equipment repairs ranging from minor to complete rebuild/refurbishment to include hydraulics, roofs, roll-up doors, electrical items, and other repairs as deemed necessary.
• Troubleshoot breakdowns; maintains supplies; perform preventative and corrective field mechanical service on equipment on site at client locations.
• Establish service by studying system requirements; gather components and parts for completing installation and perform acceptance tests.
• Responds to emergency maintenance calls (travel required a minimum of 75% of the time).
• Analyze work orders, plans daily travel schedule, investigates complaints, conducts tests, and resolves problems.
• Document service and installation actions, completes forms, reports, logs, and records
• Establish and uphold business relationships with customers and peers,
• Address and resolve customer requests and concern while maintaining professionalism at all times.
• Maintain a safe and clean working environment by complying with procedures, rules, and regulations.
• Follow all Health, Safety and Environmental procedures.

Requirements And Qualifications

• High Diploma/GED
• 3-5 years Relative Experience to include job knowledge of the following: Welding, Rivet driving, Electrical wiring and Carpentry
• Ability to read tape measures, change orders, specification sheets and blueprints
• Excellent diagnostic and troubleshooting skills (high mechanical aptitude)
• Experienced w/Electronic and Pneumatic tooling and basic hand tools.
• Must be detail oriented and able to meet deadlines with strong work planning and organization skills
• Flexibility to move from job to job and to emergency repair work and back to original job
• Self-motivated Team player (must be able to perform duties individually and as a team member)
• Excellent customer service & communication skills (read, write, speak, listen and understand work instructions)

Additional Requirements

• Able to lift up to 50lbs continuously.
• Able to bend, kneel, stoop, stand, reach, twist, climb and/or crawl and able to perform repetitive tasks (high physical activity)
• Able to work in areas regularly exposed to high noise level, vibration, dust and fumes.
• Comfortable with working at various heights, on ladders and other varying situations
• Willing to engage in cross-training and skill set advancement