Field Service Technician - Industrial Automation

Lincoln Electric; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

A leading industrial automation company is seeking an experienced Field Service Technician to deliver on-site support and technical expertise for industrial automation equipment. The role involves troubleshooting, repair, and installation, ensuring top performance while maintaining exceptional customer satisfaction. Candidates must have a minimum of 4 years of field service experience and strong skills in electrical troubleshooting and customer service. A valid driver’s license is required for extensive travel.

Qualifications

• Minimum 4 years of hands-on field service experience in industrial automation.
• Intermediate electrical troubleshooting skills with the ability to read prints/schematics.
• Proven experience with installation, startup, and debugging of manufacturing systems.

Responsibilities

• Provide technical support for industrial automation equipment.
• Deliver exceptional customer service experiences.
• Perform troubleshooting across electrical and mechanical systems.

Skills

Electrical troubleshooting

Customer service excellence

Mechanical troubleshooting

Installation and commissioning

Problem-solving

Education

High school diploma or GED

Job description

We are seeking an experienced Field Service Technician to deliver expert on-site support for industrial automation equipment. You will troubleshoot, repair, install, commission, maintain, and train customers on complex systems, ensuring minimal downtime and exceptional performance in manufacturing environments. This hands‑on role combines technical expertise with strong customer service to drive customer satisfaction and identify growth opportunities.

• Provide comprehensive technical support, including troubleshooting, problem‑solving, testing, training, installation, startup, and preventative maintenance on industrial automation equipment.
• Deliver consistent, positive, and exceptional customer service experiences during every interaction.
• Perform industrial troubleshooting across electrical, mechanical, PLC, HMI, robot programming, networks, Fieldbus, and related systems.
• Support full equipment installation processes, including rigging, alignment, wiring, startup, commissioning, and debugging of basic to intermediate‑level systems.
• Travel as required for installations, startups, field support, and emergency service to meet project timelines and budgets.
• Take initiative to complete challenging projects on time while managing documentation accurately and promptly.
• Identify potential upsell opportunities and future business with customers while on‑site.
• Collaborate individually or in teams and assist with additional activities to support company strategies.

Required Qualifications & Experience

• Minimum 4 years of hands‑on field service experience in industrial automation or related manufacturing equipment.
• Intermediate electrical troubleshooting skills with the ability to read and interpret electrical and mechanical prints/schematics.
• Proven experience with in‑field installation, startup, and debugging of intermediate‑level manufacturing/automation systems.
• Knowledge of system preventative maintenance on intermediate to advanced manufacturing equipment.
• Demonstrated record of positive customer feedback and strong service delivery.
• High school diploma or GED (technical/vocational school training preferred).
• Valid driver’s license and ability to travel extensively (including occasional overnight stays).