Field Service Technician

Job Juncture; New York (NY); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Medical

Vision

401k with match

Disability insurance

10 paid holidays

PTO 15 days

Job summary

ProSearch Recruiting Partners, an independent franchise of the MRI Network, is hiring a Field Service Technician for a leading CNC machinery OEM. The role requires traveling to customer sites for commissioning, integration, and on-site service, supporting the sales team and ensuring equipment reliability.

The ideal candidate will live within 50 miles of a major airport, possess strong problem-solving abilities, and be adept at MS Office, reading manuals, and documenting service activities.

Qualifications

• Field service experience or customer-facing role preferred.
• Proficiency with MS Office and ability to document technical data clearly.
• Strong problem-solving and communication skills.

Responsibilities

• Support ing the sales staff in servicing company equipment
• Providing solutions for service of equipment for customers at the customer site
• Carefully and accurately documenting all service performed on the equipment as well as what service needs are to be accomplished on the equipment in the future
• Maintaining excellent customer service and customer satisfaction
• Demonstrating applicable company software capabilities to the customer
• Preparing timesheets, service reports and installation forms, timely and accurately
• Accurately tracking expenses and completing expense reports in a timely manner
• Maintaining a safe work environment and operate within OSHA/MIOSHA guidelines
• Communicating with other departments as necessary
• Ability to work overtime as required by workload and customer necessity
• Other duties as assigned by management

Skills

Microsoft Office

Troubleshooting

Testing equipment

Documentation

Technical reading

Communication

Customer service

Time management

Team player

Problem solving

OSHA/MIOSHA awareness

Tools

Electrical test equipment

I/O interfaces

Job description

Must live within 50 miles of a major airport

ProSearch RecruitingPartners,anindependentfranchiseofthe MRINetwork thatspecializesinhiringforfactoryautomationOEMsandintegratorsishiringforaworldleadingOEMofCNCmachinery,machiningcenters,andautomationsystemswhoisgrowingtheirfieldserviceteamnationwide!TheFieldServiceEngineerwillbeakey team member direct hire for a leading manufacturer of laser cutting and turning machinery . The Field Service Technician will travel to customer sites for commissioning, integration, and to provide problem solving solutions .

The Field Service Technician will be responsible for

Support ing the sales staff in servicing company equipment

P roviding solutions for service of equipment for customers at the customer site

Carefully and accurately document ing all service performed on the equipment as well as what service needs are to be accomplished on the equipment in the future

Maintain ing excellent customer service and customer satisfaction

Demonstrat ing applicable company software capabilities to the customer

Prepar ing timesheets, service reports and installation forms, timely and accurately

Accurately track ing expenses and complet ing expense reports in a timely manner

Maintain ing a safe work environment and operate within OSHA/MIOSHA guidelines

Communicat ing with other departments as necessary

A bility to work overtime as required by workload and customer necessity

Other duties as assigned by management

The Field Service Technician will be rewarded with:

$30.00-$40.00 Hourly Pay

Comprehensive benefits available at a great rate !

Medical

Vision

401k with match

Company paid long and short-term disability

10 paid holidays

Paid time off ( 15 days to start!)

The Field Service Technician will excel with:

Proficient in Microsoft Office (Word, Excel, Outlook)

Able to effectively use the Internet

Ability to understand and use I/O structure for technical trouble shooting purposes

Ability to effectively utilize electric/electronic test/measurement equipment

Must be able to effectively understand, analyze, and resolve technical mechanical or electrical issues based on measured data results

Proficient in reading and comprehending technical information as presented in equipment manuals or in electronic media

Ability to accurately document technical data in terms of the steps taken to resolve equipment and product issues

Ability to communicate technical issues as well as the steps taken to resolve those issues with the company corporate office

Proven customer service skills with a primary focus on customer relationships

Highly organized

Excellent verbal and written communication skills

Must be able to work effectively with minimal supervision

Resourceful; able to discern who to call for assistance based on the technical situation at hand

Must have excellent time management skills

Effective team player who can work with all levels of team members as well as with all different types and levels of customers

Must be authorized to work in the United States without sponsorship

This Company uses E-Verify to confirm identity and employment eligibility

Apply for this position

I am willing to relocate for a new position

I do not and will not require sponsorship to work in the US

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