Field Service Technician

Elgen Staffing; Cleveland (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

Elgen Staffing represents a global manufacturer of precision sheet-metal products, seeking a Field Service Technician to join our Cleveland team. You will install new products, service existing equipment, and provide technical support by phone or email to ensure customer satisfaction and top product performance.

You will read blueprints, diagnose issues, document service data, train customers, and travel up to 100% domestically (with occasional international work).

Qualifications

• Two-year technical degree or equivalent training in mechanical/electrical/laser tech or military/industrial experience.
• Minimum two years hands-on electronic/assembly repair experience with CNC fabrication machinery repair desired.
• Valid, clean driver’s license and credit card.
• Willingness to travel domestically up to 100%.
• Demonstrated computer skills (Microsoft Office, internal network).
• Experience with computer hardware, BIOS, operating systems, networking a plus.
• Experience using multimeters, oscilloscopes, and other testing equipment.
• Ability to lift/move objects up to 50 pounds regularly.

Responsibilities

• Perform field service duties including new product installations, start-up, testing and customer training.
• Serve as a professional company representative providing exceptional customer service at customer locations.
• Read and interpret blueprints, drawings, schematics, manuals and specifications.
• Document machine data, service history and quality information.
• Assist customers with parts identification and ordering.
• Demonstrate products to support sales when needed.
• Communicate with regional managers to relay important information.
• Maintain timely expenses and service reports weekly.
• Suggest improvements based on field activity.
• Travel domestically up to 100%, occasionally internationally.

Skills

Customer service

Troubleshooting

Technical communication

Willingness to travel

Physical stamina

Education

Technical Associate’s Degree or equivalent training

Tools

CAD/CAM

Multimeters

Oscilloscopes

PC hardware / BIOS / Networking

Microsoft Office

Job description

Our client, a global manufacturer of precision sheet-metal products, has an immediate need for an experienced Field Service Technician to join their winning team in Cleveland.

Our candidate of choice will be at the forefront of delivering exceptional customer service during the installation of new products, servicing existing customer equipment, and providing technical support via phone or email. You will be crucial in ensuring customer satisfaction and maintaining the company’s reputation for excellence. By expertly managing the final steps of product deployment and ongoing maintenance, you ensure that our customers receive top‑notch support and that our products perform optimally, thereby enhancing customer loyalty and driving the company’s success.

Key Responsibilities

• Perform a variety of technical field service duties, including new product installations, equipment start‑up, functional testing, and customer training.
• Act as a professional company representative, ensuring exceptional customer service at customer locations or in any service support role.
• Read, understand, and work with blueprints, drawings, schematics, manuals, and other specifications.
• Document machine data, service history, and quality information.
• Assist customers with parts identification and ordering.
• Demonstrate products as necessary to support sales.
• Communicate with regional managers to ensure customer expectations are met and important information is relayed to the appropriate parties.
• Maintain prompt communication of expenses and service reports on a weekly basis.
• Make recommendations for changes and improvements based on field service activities.
• Travel domestically up to 100% and occasionally internationally to support service areas.

Key Requirements

• Two‑year Technical Associate’s Degree (Mechanical, Electrical, or Laser Technology) or equivalent technical school training and military/industrial experience.
• Minimum two years of hands‑on electronic/assembly repair experience, with CNC fabrication machinery equipment repair strongly desired.
• Valid, clean driver’s license and credit card.
• Willingness to travel domestically up to 100% to provide customer service support.
• Demonstrated computer skills (Microsoft Office environment, internal network).
• Experience with computer hardware, BIOS, operating systems, networking, and CAD/CAM is a plus.
• Experience using multimeters, oscilloscopes, and other electronic and precision mechanical equipment.
• Ability to lift/move objects up to 50 pounds regularly, with heavier lifting required occasionally.
• Comfortable working in environments with dust, odor, oil, fumes, and noise.

We Offer

• 401(k)
• 401(k) matching
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance