Field Service Technician

Software Placement Group; Seattle (WA); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401k with match

10 paid holidays

Paid time off

Job summary

Software Placement Group is seeking a Field Service Technician to join our nationwide team. You will travel to customer sites to commission, integrate, and troubleshoot CNC machinery and automation equipment, ensuring reliable operation and high customer satisfaction.

The role requires heavy travel (90-100%), strong problem-solving skills, and a focus on safety. Competitive hourly pay and comprehensive benefits accompany the opportunity to work across diverse client sites.

Qualifications

• Must live within 50 miles of a major airport
• Able to travel 90-100% travel
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Able to effectively use I/O structure for troubleshooting
• Able to use electrical/electronic test/measurement equipment
• Able to document technical data accurately
• Excellent communication with corporate office
• Strong customer service orientation

Responsibilities

• Support sales staff in servicing equipment
• Install new equipment at customer sites
• Provide solutions for servicing equipment at customer locations
• Document all service performed and future needs
• Maintain excellent customer service and satisfaction
• Demonstrate software capabilities to customers
• Prepare timesheets, service reports, and installation forms
• Track expenses and complete expense reports
• Maintain a safe work environment per OSHA/MIOSHA
• Communicate with other departments as needed
• Work overtime as required
• Perform other duties as assigned by management

Skills

Travel readiness

Customer service

Microsoft Office

Technical troubleshooting

Documentation

OT/extra hours

Tools

Microsoft Office

Test equipment

Job description

Location: Seattle, WA | Schedule: Full-time, field-based with 90-100% travel required | Compensation: $30.00-$50.00/hour

Overview

A world-leading manufacturer of CNC machinery, machining centers, laser cutting equipment, and automation systems is growing its nationwide field service team. The Field Service Technician will travel extensively to customer sites to commission, integrate, and troubleshoot equipment, playing a key role in ensuring customer satisfaction and equipment reliability.

What you'll do

• Support the sales staff in servicing company equipment
• Install new equipment at customer sites
• Provide solutions for servicing equipment at customer locations
• Carefully and accurately document all service performed and outline future service needs
• Maintain excellent customer service and customer satisfaction
• Demonstrate applicable software capabilities to customers
• Prepare timesheets, service reports, and installation forms in a timely and accurate manner
• Accurately track expenses and complete expense reports in a timely manner
• Maintain a safe work environment and operate within OSHA/MIOSHA guidelines
• Communicate with other departments as necessary
• Work overtime as required by workload and customer necessity
• Perform other duties as assigned by management

Required qualifications

• Must live within 50 miles of a major airport
• Able to travel 90-100% travel
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Able to effectively use the Internet
• Ability to understand and use I/O structure for technical troubleshooting purposes
• Ability to effectively utilize electric/electronic test/measurement equipment
• Able to understand, analyze, and resolve technical mechanical or electrical issues based on measured data results
• Proficient in reading and comprehending technical information in equipment manuals or electronic media
• Ability to accurately document technical data regarding steps taken to resolve equipment and product issues
• Ability to communicate technical issues and resolution steps with the corporate office
• Proven customer service skills with a primary focus on customer relationships
• Highly organized with excellent verbal and written communication skills
• Able to work effectively with minimal supervision
• Resourceful; able to discern who to call for assistance based on the technical situation
• Excellent time management skills
• Effective team player able to work with all levels of team members and customers
• Must be authorized to work in the United States without sponsorship
• This company uses E-Verify to confirm identity and employment eligibility

Compensation and benefits

• $30.00-$50.00/hour hourly pay
• Overtime available
• Comprehensive benefits available at a great rate
• Medical, dental, and vision coverage
• 401k with match
• Company-paid long and short-term disability
• 10 paid holidays
• Paid time off (15 days to start!)

Why this role

This role offers the chance to join a nationwide field service team for a world-leading manufacturer of CNC and automation equipment, with strong hourly pay, overtime opportunities, and a comprehensive benefits package.