Field Service Technician

Creative Office Solutions; Marietta (GA); On-site; USD 42,000 - 65,000; Full time

Job summary

Creative Office Solutions in Marietta, GA is seeking an experienced field service technician for imaging products including copiers, MFPs, and printers. You will install, maintain, and repair equipment on-site, using documentation to troubleshoot system failures and keeping customers informed with clear communication.

The role requires familiarity with hardware, software, and networking, plus strong customer-service skills. A can-do attitude and teamwork are valued as part of our culture.

Qualifications

• Experience with imaging products installation and repair.
• Familiar with networking and computer basics.
• Strong communication and customer relations.

Responsibilities

• On-site installation, maintenance, and repair of imaging products and systems.
• Troubleshoot using online resources and documentation to resolve failures.
• Escalate unresolved issues to Service Manager.
• Submit paperwork and reports in a timely manner.
• Manage parts inventory and territory.
• Establish professional communication with customers.

Skills

Copier hardware

IT networking

Customer service

Troubleshooting

Education

Technical school diploma

Job description

Creative Office Solutions is recruiting candidate with experience in the Office Equipment sector... primarily working on Copiers, MFP's and printers. Candidate will be familiar with equipment hardware, software and networking. Customer Service skills are necessary.

Being Creative is who we are and what we seek in a candidate. Having a \"Can Do\" attitude is our culture and team work is a must...

Responsibilities

• On-site installation, maintenance, and repair of imaging products and systems
• Use online resources and documentation to troubleshoot and resolve equipment and system failures
• Use escalation processes to inform Service Manager of unresolved issues
• Submit paperwork and reports in a timely manner
• Manage parts inventory and territory to comply with established operating standards
• Establish professional communication skills with customers

Requirements

• Tech/Trade school grads or experience preferred
• Must have 2 years of copier experience, working preferably as a Sharp Certified Technician, HP Certified Technician
• FM Audit experience is preferred
• IT Networking experience is also preferred
• Knowledge of computers and networking, A+, NET+ desired
• Highly motivated team player and committed to learn new technology
• Good communication and customer relation skills
• Good problem solving skills, thorough, dependable