Service Technician/Field Engineer

The Office People; Orangeburg, Savannah, Charleston (SC, GA, SC); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Great Company

Great Pay

Great Hours

Job summary

A leading company is seeking a highly-personable Service Technician/Field Engineer who enjoys troubleshooting and maintaining electrical equipment. This role requires travel to various customer sites, managing service calls and performing necessary mechanical adjustments, paired with strong customer service skills. An ideal candidate will possess a technical background and effective communication skills, thriving in a fast-paced work environment.

Qualifications

• High school diploma required; associates or bachelor's preferred.
• Experience in copier repair or electronic equipment maintenance desirable.
• Valid driver's license needed.

Responsibilities

• Maintain a territory of document imaging systems.
• Resolve service calls predominantly without assistance post-training.
• Perform mechanical and electronic adjustments to equipment.

Skills

Strong communication skills

Mechanical aptitude

Troubleshooting

Education

High School Diploma or equivalent

Associates or Bachelor's degree

Technical vocational schooling (electronics or electro-mechanical)

Tools

Windows

Microsoft Office

Job description

Highly-Personable Service Technician/Field Engineer

The Office People is looking for ahighly-personable professionalwho lovestroubleshooting and maintaining electrical equipment, thrives in afast-paced environment, and appreciates agreat company culture.

Job Description

Under the direct supervision of the Field Technical Supervisor, the Field Engineer/Service Technician is responsible for:

Properly maintaining a territory of document imaging systems along with maintaining excellent customer service.

Resolvingat least 85% of service calls without assistance upon completion of training.

Understandingand properly performingall mechanical and electronic adjustments on equipment as outlined in the Technical Service Manual and Field Engineering Bulletins.

Reading and interpretingschematics and complete all electrical troubleshooting as outlined in the Technical Service Manual and Field Engineering Bulletins to include our complete digital line of products.

Resolvingall normal customer relations' situations and communicates unusual customer situations to a higher level.

Maintainingparts inventory and achieves acceptable levels of inventory control and usages.

Completingall required administrative functions in an accurate and timely manner.

Cooperatingwith fellow workers and management to achieve company service goals.

Keepingthe Field Service Supervisor informed of machines performing below standards and reports all actions taken toward resolution.

Performing other duties as prescribed by the Field Service Supervisor.

Requirements

High School Diploma or equivalent mandatory.

Associates or Bachelor's degree preferred

Technical vocational schooling desirable (electronics or electro-mechanical preferred), or experience in copier repair or repair and maintenance of electronic equipment.

Must possess strong communication skills and mechanical aptitude.

Must successfully complete equipment pre-testing and training.

Knowledge of Windows and Microsoft Office software products preferred.

• A valid Drivers License and clean Motor Vehicle Record.

Physical Demands

Must be able to travel locally on a daily basis to various customer sites.

Requires frequent kneeling and bending and considerable use of hands and tools. Walking great lengths at a time.

Frequently requires moving or lifting of up to 50 pounds and able to lift 75 pounds on occasion.

Exposure to live electrical circuits.

Exposure to extreme environmental conditions. To include, but not limited to, extreme heat, extreme cold and working with flammable liquids and solids.

Able to work in confined spaces.

Must have specific vision abilities required by this job including close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Why Apply?

Great Company

Great Pay

Great Hours

The Office People is an equal opportunity employer – Minority | Female | Disability | Veteran