Field Service Technician

Premium Digital Office Solutions; Fairfield (NJ); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Car Allowance

401(k) matching

Dental insurance

Health insurance

Training & development

Paid time off

Company parties

Opportunity for advancement

Competitive salary

Life Insurance

Life Insurance

Job summary

A managed print service leader in Fairfield, NJ is seeking a dynamic Field Service Technician. You will perform on-site maintenance for printers and multi-function devices, set up new machines, and install equipment at customer locations. The ideal candidate has a strong customer service background and product knowledge in major printer brands like Sharp and Brother. A valid driver’s license is required, along with reliable transportation, as daily travel to customer sites is essential for this role.

Qualifications

• Proven track record in outstanding customer service.
• Product knowledge with maintenance and parts of major printer brands.
• Able to drive a small box truck.
• Must be able to drive a small box truck.

Responsibilities

• Perform on-site maintenance for printers and multi-function devices.
• Set up new machines in the warehouse before delivery.
• Install new office equipment at customer locations.
• Troubleshoot, diagnose, and repair printers and copier equipment.

Skills

Customer service

Printer maintenance

Knowledge of Sharp, Brother, Konica Minolta, Lexmark

Computer systems (Microsoft, Apple)

Time management

Tools

Printer maintenance tools

Network troubleshooting tools

Job description

Benefits

• Car Allowance
• 401(k) matching
• Dental insurance
• Health insurance
• Training & development
• Paid time off
• Company parties
• Opportunity for advancement
• Competitive salary
• Medical, dental, vision
• Life Insurance
• Paid time off – holidays, PTO and vacation

Overview

Experienced Maintenance Technician Premium Digital Office Solutions has been a leader in the managed print service industry for over twenty-seven years. We are seeking a dynamic individual that is self-motivated and driven.

Role Summary

As a Field Service Technician, you will be responsible for:

• Performing a full range of on-site maintenance for printers and multi-function devices
• Set-up new machines in warehouse prior to customer delivery
• Travel to customer location to perform installation of new office equipment
• Travel to customer location to troubleshoot, diagnose, repair error codes, fix, and maintain printers and copier equipment

Required Skills and Responsibilities

• Must have a proven track record in outstanding customer service
• Product knowledge with maintenance and parts of Sharp, Brother, Konica Minolta, and Lexmark or other industry manufacturers
• Working knowledge of computer systems such as Microsoft, Apple, and common network solutions
• Able to drive a small box truck

Requirements for Success

• Able to work independently on site and off site
• Provide exceptional customer service
• Have good time management skills and repair equipment properly
• Communicate when off-site back to home base via email
• Must have valid driver’s license with reliable transportation
• Must be able to travel daily to customer sites which may include NYC occasionally

Salary

Based on experience