Service Technician

CareerPaths NW; Everett (WA); On-site; USD 45,000 - 60,000; Full time

Job summary

CareerPaths NW is seeking a dedicated Field Service Technician for the North Territory. This role involves maintaining and repairing office technology equipment such as copiers and printers, ensuring minimal downtime for clients through on-site support.

The ideal candidate will have experience in servicing various brands, be capable of troubleshooting hardware and software issues, and provide top-quality customer service. If you’re ready to elevate your skills while contributing to efficient office solutions, we encourage you to apply.

Qualifications

• Experience servicing copiers and printers is essential.
• Familiarity with major brands like Sharp, Canon, Ricoh, and Kyocera.

Responsibilities

• Respond to service calls within the assigned territory.
• Perform preventive maintenance on equipment.
• Install and configure new office equipment.

Skills

Experience servicing copiers, printers, and/or other office equipment

Familiarity with brands such as Sharp, Canon, Ricoh, and Kyocera

Job description

Our client is a reputable provider of office technology solutions, offering a wide array of services from copier, printer, scanner rentals to document workflow management solutions. They are dedicated to ensuring smooth office operations by providing next-day delivery for contracted machines, office technology consulting, and efficient equipment maintenance and repairs. They're currently looking for a skilled Service Technician to join their dynamic team.

Position Overview:

The Field Service Technician – North Territory will play a crucial role in maintaining, troubleshooting, and repairing office technology and imaging equipment such as copiers, printers, scanners, and multifunction devices. This field-based role covers the company’s north territory, providing on-site support for business clients and ensuring minimal equipment downtime.

Key Responsibilities:

• Respond to service calls within the assigned territory, traveling to client sites to diagnose and repair copiers, printers, and multifunction systems.
• Perform preventive maintenance to keep equipment running efficiently.
• Install and configure new office equipment, ensuring proper connectivity with customer networks and software.
• Troubleshoot hardware and software issues, including driver installations, error codes, and connectivity problems.
• Communicate with dispatch and service coordinators to update job status, schedule calls, and ensure timely customer support.
• Maintain accurate service records using the company’s service management system.
• Manage parts inventory and order replacement components as needed.
• Educate end users on basic operation, maintenance, and best practices to prevent recurring issues.
• Collaborate with sales and account teams to identify potential upgrades or service opportunities.
• Represent the company professionally in all client interactions, ensuring customer satisfaction.

Qualifications:

• Experience servicing copiers, printers, and/or other office equipment.
• Familiarity with brands such as Sharp, Canon, Ricoh, and Kyocera.

If you have the necessary qualifications and are looking for an opportunity to develop your technical skills while delivering top-notch customer service, we encourage you to apply.