Service Technician

Systel Business Equipment; Kill Devil Hills (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Systel Business Equipment is seeking an on-site Field Service Technician in Kill Devil Hills, NC to maintain and install copy/print equipment, diagnose issues, and train customers. You will service Ricoh, Konica Minolta, and HP devices across the territory, ensuring reliability and customer satisfaction.

The role requires driving to customer locations, performing routine maintenance, and coordinating with dispatch and management to meet service levels.

Qualifications

• High School diploma or GED.
• Experience with service and maintenance of copiers, printers and fax machines.
• Valid driver's license and clean driving record.
• Time management skills and ability to work independently while producing an exceptional quality of work.
• Customer relations skills.
• Analytical thinking, troubleshooting and problem solving skills.

Responsibilities

• Provide quality maintenance and repair of Ricoh, Konica Minolta and HP Digital copiers, fax machines and printers.
• Set up and install printers, copiers, scanners and copier software.
• Provide routine service maintenance on printers, copiers, scanners and fax machines.
• Troubleshoot, resolve, diagnose and repair equipment.
• Service a full field of assigned territory.
• Demonstrate the ability to connect and print from laptop computer.
• Perform duties with professionalism, respect customers' environment while providing excellent quality of work and maintain customer satisfaction.
• Ensure the timely and accurate preparation of reports.

Skills

Time management

Customer relations

Analytical thinking

Troubleshooting

Education

High School diploma or GED

Tools

Copier tools

Printer tools

Job description

Description

Summary:

Maintain a territory, set up and install new equipment, perform equipment maintenance, resolve technical issues and provide customers with training and support.

Essential Duties and Responsibilities:

• Provide quality maintenance and repair of Ricoh, Konica Minolta and HP Digital copiers, fax machines and printers
• Set up and install printers, copiers, scanners and copier software
• Provide routine service maintenance on printers, copiers, scanners and fax machines
• Troubleshoot, resolve, diagnose and repair equipment
• Service a full field of assigned territory
• Demonstrate the ability to connect and print from laptop computer
• Perform duties with professionalism, respect customers' environment while providing excellent quality of work and maintain customer satisfaction
• Ensure the timely and accurate preparation of reports.
• Properly maintain inventory, parts, tool bag and support equipment
• Keep informed of latest technologies, new products and other technical developments
• Coordinate service activities with dispatch, field personnel, management, sales personnel and customers.
• Provides assistance to management as required.

Requirements

Physical Requirements

• Must be able to carry at least 30 to 50 lbs.
• Job will require bending, squatting, kneeling, pushing/pulling and moving/lifting various equipment
• Driving company vehicle to customer locations

Qualifications:

• High School diploma or GED
• Experience with service and maintenance of copiers, printers and fax machines
• Valid driver's license and clean driving record
• Time management skills and ability to work independently while producing an exceptional quality of work
• Customer relations skills
• Analytical thinking, troubleshooting and problem solving skills