Field Service Technician

Security 101; Charlotte (NC); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) match

Paid holidays

PTO

Company vehicle

Cell phone and laptop

Job summary

Security 101 – Charlotte is actively seeking a Commercial Security Service Technician with hands-on experience servicing and programming commercial electronic security systems including video, access control, and intrusion detection. The role covers troubleshooting, remote diagnostics, and customer-focused service across IP-based devices and networked systems.

Qualified candidates will have 3+ years in this field, hold a valid driver's license, and be capable of independent problem solving.

Qualifications

• Minimum 3 years’ experience servicing and programming commercial access control, IP-based video systems and intrusion alarm systems.
• Minimum 3 years’ experience troubleshooting and programming networked access control and IP video systems, including working on the customer’s network.
• Alternative experience such as a multi-site Network Support Specialist or similar.
• Ability to support customer systems via remote diagnostics with professionalism.
• Knowledge and practical experience with the internet and networking is essential.
• Must be able to work independently and resolve problems to customer satisfaction.
• Must possess a valid driving license and clean MVR.

Responsibilities

• Servicing, troubleshooting, programming, and testing enterprise security systems with minimal supervision.
• System knowledge of access control, IP video surveillance, intrusion, and visitor management, preferred.
• Troubleshooting and programming networked IP video systems.
• Troubleshooting and programming networked access control devices.
• Servicing commercial intrusion alarm systems and other IoT connected systems.
• Providing fanatical customer service when dealing with customers.

Skills

Security systems

Video surveillance

Access control

IP networking

Remote diagnostics

Customer service

Driving license

Education

High School diploma or GED

Electronics training or military electronics/communications training

Tools

Genetec

Software House

Lenel/S2

RS2

OpenPath

Job description

Security 101 – Charlotte is now recruiting for a Commercial Security Service Technician that has experience servicing and programming commercial electronic security devices primarily Video Systems, Access Control, IP Cameras, Intrusion Detection, Video Analytics, IP network systems and overall security systems.

Salary And Benefits

Starting hourly wage ranges from $30.00 to $40.00, non-exempt, commensurate with skills, product knowledge and experience. Our benefits include medical, dental, vision, prescription coverage, 401(k) match plan, paid holidays, PTO and more. We will also provide you with a cell phone, laptop, and work vehicle.

The Right Candidate

• Must have a minimum of 3 years’ experience servicing and programming commercial access control, IP-based video systems and intrusion alarm systems.
• Must have a minimum of 3 years’ experience in troubleshooting and programming networked access control and IP video systems, including working on the customer’s network.
• Alternative experience such as a multi-site Network Support Specialist or similar.
• Ability to support customer systems via remote diagnostics with professionalism.
• Knowledge and practical experience with the internet and networking is essential.
• Must be able to work independently and resolve problems to our customer’s satisfaction.
• Must possess a valid driving license and clean MVR.

Current certification or proficiency in one of the following is a plus:

• Access Control: Genetec, Software House, Lenel/S2, RS2, OpenPath.
• Video: Axis, Exacq, Milestone, Genetec, Avigilon, Hanwha, IPConfigure.
• Security 101 will invest in training for the right candidate.

Responsibilities

Servicing, troubleshooting, programming, and testing enterprise security systems with minimal supervision. System knowledge of access control, IP video surveillance, intrusion, and visitor management, preferred.

• Troubleshooting and programming networked IP video systems.
• Troubleshooting and programming networked access control devices.
• Servicing commercial intrusion alarm systems and other IoT connected systems.
• Providing fanatical customer service when dealing with customers.

Education

• High School (or GED) minimum requirement
• Electronics training from a Technical School or Military training in electronics or communications (preferred)

About Security 101

Security 101 is a provider of integrated electronic security solutions to a diversified set of commercial customers across multiple end markets, including healthcare, education, financial, and government, among others. Security 101 delivers a full-service offering of electronic security services and products including the design, installation, and maintenance of access control, video surveillance, intrusion detection, and visitor management solutions. Founded in 2005 and based in West Palm Beach, FL, Security 101 has 52 locations in the U.S. For more information, please visit www.security101.com.

Security 101 is a DFWP and EOE organization with a team-oriented work environment. Must have a clean driving record; pass a background investigation and a drug-test screening. Must also be able to work in both office and outside environments, climb a ladder, use a forklift, and carry boxes weighing 50lbs.