Field Service Technician

Security 101; Pennsylvania; On-site; USD 48,216 - 61,992; Full time

Benefits offered by this job

Medical, dental, vision, prescription

401(k) match

Paid holidays

PTO

Cell phone

Laptop

Work vehicle

Job summary

Security 101 is seeking a Commercial Security Service Technician in the Philadelphia Metro Area with 4+ years of experience in servicing commercial security systems, including card access, IP video, and intrusion alarms. The role requires remote diagnostics capability and strong networking knowledge.

The position pays a starting hourly wage of $35.00–$45.00 and is non-exempt, commensurate with skills and experience.

Qualifications

• 4+ years experience servicing and programming commercial access control, IP-based video systems and intrusion alarm systems.
• 4+ years experience troubleshooting networked access control and IP video systems on customer networks.
• Experience with enterprise software and remote diagnostics is a plus.

Responsibilities

• Servicing, troubleshooting, programming, and testing enterprise security systems with minimal supervision.
• Set up diagnostics on LAN using tools like WireShark and network scanning tools.
• Integrate systems via SDKs or APIs as available.
• Troubleshoot and program networked IP video and access control devices.
• Provide fanatical customer service and professional support.

Skills

4+ years experience

Access control systems

IP-based video systems

Intrusion alarm systems

Network troubleshooting

Remote diagnostics

Valid driving license

Education

High School diploma or GED

Electronics training (technical school or military)

Job description

Security 101 is now recruiting for a Commercial Security Service Technician in the Philadelphia Metro Area that has 4+ years of strong experience servicing commercial and enterprise electronic security systems as related to card access technology, video management systems and IP networking skills with certifications or high proficiency working with enterprise software.

Starting hourly wage ranges from $35.00 to $45.00, non-exempt, commensurate with skills, product knowledge and experience.

Our benefits include medical, dental, vision, prescription coverage, life & disability coverage, 401(k) match plan, paid holidays, PTO and more. We will also provide you with a cell phone, laptop, and work vehicle.

Why join Security 101?

• Competitive compensation.
• Industry-leading security solutions and support.
• Growth opportunities in a dynamic, expanding company.
• A team-oriented culture that values high performance.

Skills/Abilities

• Must have a minimum of 4+ years’ experience servicing and programming commercial access control, IP-based video systems and intrusion alarm systems.
• Must have a minimum of 4+ years’ experience in troubleshooting networked access control and IP video systems, including working on the customer’s network.
• Alternative experience such as a multi-site Network Support Specialist or similar.
• Ability to support customer systems via remote diagnostics with professionalism.
• Knowledge and practical experience with the internet and networking is essential.
• Must be able to work independently and resolve problems to our customers.
• Must possess a valid driving license and clean MVR.

Current certification or proficiency in one of the following is a plus:

• Access Control: ProWatch, Gallagher, Ccure 9000, Lenel/S2, Genetec,
• Video: Genetec, Avigilon, Hanwha, Exacq,Axis. Milestone, IPConfigure

Responsibilities

Servicing, troubleshooting, programming, and testing enterprise class security systems with minimal supervision. System knowledge of access control, IP video surveillance, intrusion, and visitor management is a must.

• Working knowledge that includes the ability to set up and perform diagnostics and troubleshooting on a LAN – familiar with tools like “WireShark” and other network scanning tools. A-PLUS!
• Familiarization and working knowledge of integrating systems through the use of a manufacturer’s Software Development Kit (SDK) or API. A-PLUS![RH1]
• Troubleshooting and programming networked IP video systems.
• Troubleshooting and programming networked access control devices.
• Servicing commercial intrusion alarm systems and other IoT connected systems.
• Providing fanatical customer service when dealing with customers.

Education

• High School (or GED) minimum requirement
• Electronics training from a Technical School or Military training in electronics or communications (preferred)

Security 101 is a DFWP and EOE organization with a team-oriented work environment. Must have a clean driving record; pass a background investigation and a drug-test screening. Must also be able to work in both office and outside environments, climb a ladder, use a forklift, and carry boxes weighing 50lbs.