Commercial Security Technician – IP Video & Access Control

Security 101; Charlotte (NC); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) match

Paid holidays

PTO

Company vehicle

Cell phone and laptop

Job summary

Security 101 – Charlotte is actively seeking a Commercial Security Service Technician with hands-on experience servicing and programming commercial electronic security systems including video, access control, and intrusion detection. The role covers troubleshooting, remote diagnostics, and customer-focused service across IP-based devices and networked systems.

Qualified candidates will have 3+ years in this field, hold a valid driver's license, and be capable of independent problem solving.

Qualifications

• Minimum 3 years’ experience servicing and programming commercial access control, IP-based video systems and intrusion alarm systems.
• Minimum 3 years’ experience troubleshooting and programming networked access control and IP video systems, including working on the customer’s network.
• Alternative experience such as a multi-site Network Support Specialist or similar.
• Ability to support customer systems via remote diagnostics with professionalism.
• Knowledge and practical experience with the internet and networking is essential.
• Must be able to work independently and resolve problems to customer satisfaction.
• Must possess a valid driving license and clean MVR.

Responsibilities

• Servicing, troubleshooting, programming, and testing enterprise security systems with minimal supervision.
• System knowledge of access control, IP video surveillance, intrusion, and visitor management, preferred.
• Troubleshooting and programming networked IP video systems.
• Troubleshooting and programming networked access control devices.
• Servicing commercial intrusion alarm systems and other IoT connected systems.
• Providing fanatical customer service when dealing with customers.

Skills

Security systems

Video surveillance

Access control

IP networking

Remote diagnostics

Customer service

Driving license

Education

High School diploma or GED

Electronics training or military electronics/communications training

Tools

Genetec

Software House

Lenel/S2

RS2

OpenPath

Job description

Security 101 – Charlotte is actively seeking a Commercial Security Service Technician with hands-on experience servicing and programming commercial electronic security systems including video, access control, and intrusion detection. The role covers troubleshooting, remote diagnostics, and customer-focused service across IP-based devices and networked systems.

Qualified candidates will have 3+ years in this field, hold a valid driver's license, and be capable of independent problem solving.